10/9/23
COCKROACHES!!
Lived at this complex with my girlfriend for 2 years in their loft style apartment. Nothing but problems. Cockroaches, cockroaches, and even more cockroaches. First night after we moved in, I was greeted by 10+ cockroaches in the kitchen, as well as one in the bedroom. We let them know about this and someone came and sprayed for maybe 30 seconds, and that was it. Did nothing. Was a battle for the entirety of the 2 years we lived there, and I wish the next tenants luck. Good luck taking an... evening stroll without dodging cockroaches on the sidewalk as well!
Maintenance is dreadfully understaffed. Our air conditioning went out during the middle of the summer, and we had to wait A MONTH just to get a window unit installed in our bedroom. Them leaving tenants without air conditioning in the SUMMER for a month is unacceptable. Never received any formal apology or compensation. After that we had to wait another month to have a new unit installed, in which the installers left us a lovely stain on the carpet (which we were later billed for after moving out, even though we spent $100 on a carpet cleaner trying to clean up their stain).
The leasing office is impossible to get into contact with. They never answer the phone. The office was hardly ever busy, and I don't understand what is so hard about picking up a phone.
I won't even get into the absurd rent price for the loft unit, because that is on us for letting them talk us into it.
We were the perfect tenants. Respectful to our neighbors, never harassed anyone in the office about the absurd delays on every maintenance request, never smoked, and left our apartment looking better than we found it, and with significantly less cockroaches. Didn't matter, they took advantage of us on move-out and billed us for things that were unbelievably minor and I know they will not be fixed, as they were issues prior to us moving in two years ago.
Please save yourself the headache and stay away. Can't even tell you how many next door neighbors we saw come and go, and it is pretty obvious why the turnover rate at this complex is so high.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Marina Pointe responded to this review
I'm truly sorry to read about your disappointing experience. It's clear that we've fallen short of providing the level of service you deserved during your time with us, and for this, I sincerely apologize. We value all feedback as it assists us in... improving our services and community environment moving forward. If you're open to discussing these matters further or if there are any other issues not yet resolved, please reach out directly so we can address them promptly. Thank you, Amy - Community Manager - (423) 418-6280
