7/3/23
Horrible experience
Apartments state they have a gate. However, it never worked. Cars broke into daily, they never do anything about it. Cameras don’t work they said. Updated apartments mean shelf paper on the cabinets. They charge you for some maintenance issues that they are responsible for. Packages are stolen all the time. Office is never open. When you move out, it doesn’t matter how clean you leave your apartment , they will find bogus charges to keep your deposit. I could go on for days days about the... horrible experience here.
Review from Apartments.com
8 People Found This Helpful
Property Manager at Colonnade responded to this review
Hello,
We are sorry to hear that you have been dissatisfied with your time in our community. Our gate is currently awaiting repairs. We apologize for any inconvenience or delay as we work to coordinate with our vendors for additional parts and... service. Our cameras are currently operational; however, we recommend residents refrain from leaving their cars unlocked or with valuables inside. Sadly, crime can occur in any community. Though we provide deterrents, we cannot guarantee our community will be 100% crime free. If you witness suspicious or criminal activity, we highly encourage residents contact the police as they are best equipped to investigate/assist. We recently implemented a new package locker system to aid with missing or misdelivered packages. We inspect the apartment and compare the condition at move out to the condition noted on the move-in inventory form. Any damages beyond normal wear and tear are subject to charges. Please contact our billing department billing@udr.com if you have additional questions about your charges. We appreciate you sharing your feedback with our team and wish you all the best in the future!
Kind Regards,
Madison
WeCare@udr.com