8/29/24
Expect Construction Delays
Residences at the Finery is beautifully designed and shows promise with its amenities for Wedgewood-Houston.
However, its availability on its website and on apartments.com does NOT accurately show what's available. I would not submit an application unless Hines can 100% guarantee the apartment will be ready on time.
Here's what happened to me: I reserved an apartment on the 6th floor one or two months in advance of move-in. I paid the application fee and admin. 2 weeks before the move-in... , I called a leasing agent o confirm that the apartment was ready. They informed me that Residences cannot guarantee that the apartment would be ready move-in day though the website said it was ready at that time. I find it poor practice that I needed to call the leasing team to find this out.
They were willing to refund me the admin fee as a one-off thing although it was not their policy to do so. They were not willing to refund the application fee.
Bottom line: Beware before submitting an application. You may not be able to move-in due to potential inaccuracies on their website.
Review from Apartments.com
Property Manager at Residences at The Finery responded to this review
Hello, We are sorry to hear about your experience at our community and would love the opportunity to address your concerns. Our number is(615) 703-7795. We look forward to speaking with you.