29/8/24
Expect Construction Delays
Residences at the Finery is beautifully designed and shows promise with its amenities for Wedgewood-Houston.
However, its availability on its website and on apartments.com does NOT accurately show what's available. I would not submit an application unless Hines can 100% guarantee the apartment will be ready on time.
Here's what happened to me: I reserved an apartment on the 6th floor one or two months in advance of move-in. I paid the application fee and admin. 2 weeks before the move-in... , I called a leasing agent o confirm that the apartment was ready. They informed me that Residences cannot guarantee that the apartment would be ready move-in day though the website said it was ready at that time. I find it poor practice that I needed to call the leasing team to find this out.
They were willing to refund me the admin fee as a one-off thing although it was not their policy to do so. They were not willing to refund the application fee.
Bottom line: Beware before submitting an application. You may not be able to move-in due to potential inaccuracies on their website.
Reseña de Apartments.com
Administrador de la propiedad en Residences at The Finery respondió a esta revisión
Hello, We are sorry to hear about your experience at our community and would love the opportunity to address your concerns. Our number is(615) 703-7795. We look forward to speaking with you.