1/2/25
Poor
This apartment complex has been the worst experience I have ever had as a tenant. It's absolutely the worst choice you can make to live. But of course, if you like to live in dirt you should choose it, if you like to live among mold, you should choose it, if you like to live among cockroaches, you should choose it, if you like to be charged your rent daily but they make fun of you when you make a claim, you should choose them. If you want to rent 3 bedrooms and 2 bathrooms, you must be willing... that at any time you cannot use a bedroom and a bathroom. They can even warn your vehicles without breaking any rules, and they will say that the City of Austin did. It may be in the winter season and you will have to be without a water heater or heating, and what is worse they will never give you an answer. In the summer you will not be able to use the amenities for which you pay each month, but 15 days before the end of the summer season will give you the privilege of using the pool. Sounds good, right? If you want to feel like you're throwing your money away every month, you should choose HILLSIDE ON CANNON.
Review from Apartments.com
Property Manager at Hillside on Cannon responded to this review
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your negative experience at Hillside on Cannon. We take all resident feedback seriously, and we regret that your time here has not met the expectations we strive to... provide.
We acknowledge the concern s you’ve raised, and we want to assure you that we are actively working to address them. Regarding the parking situation, we’re collaborating with the city and our trash provider to find a solution that works for all parties involved. The current location of the dumpsters, across from the additional parking space near the garage, does pose challenges for trash removal. As we discussed in person, we are working on a more permanent solution, and in the meantime, we’ve advised residents who rent garages to avoid parking in front of the crosswalk area on Monday, Wednesday, and Friday from 7 a.m. to 5 p.m. to ensure that our trash provider has access.
We also understand that the timing of the water heater failure on 12/31 was unfortunate. The holiday made it difficult to secure a replacement until today, but we’ve scheduled a professional plumber to install the new unit today (01/02). We sincerely apologize for the inconvenience this caused.
Regarding the pool, the previous management allowed it to fall into disrepair, requiring us to obtain city permits and pass inspections before we could open it legally. We understand this delay was frustrating, and we appreciate your patience as we worked to ensure the safety and wellbeing of all residents.
We also take your concerns about vehicle towing, amenities access, and maintenance delays very seriously. We will continue to investigate these issues and ensure that we meet our obligations to our residents.
If you haven’t already, please feel free to reach out to our office at hillsidecannonmgr@greystar.com. We’re here to address any remaining concerns and work together to improve your experience. Your feedback is invaluable as we continue to make Hillside on Cannon a better place to call home.
Again, thank you for sharing your thoughts. We hope to regain your trust and improve your living experience moving forward.
Sincerely,
Aaron
Community Manager
Hillside on Cannon
512-448-3600
