Hillside on Cannon Apartamentos

Thank you for reaching out. I did talk to you on Monday about your final account statement did you have further questions regarding the information below?

Regarding your final account statement, I would be happy to review the charges with you in... detail. This includes the replacement of broken blinds, the removal of personal items left behind, and the overall condition of the apartment upon move-out. I can also provide photos for your records.

Since I became the Community Manager at Hillside on Cannon in February 2024, I’ve reviewed all work orders submitted for your apartment, whether by you, your household members, or our office. Based on our records, all reported issues—including the single pest control request submitted during your tenancy—were addressed and completed. If there were any concerns that were not brought to our attention, please know that we would have been more than happy to resolve them.

I appreciate the opportunity to clarify any questions you may have. Please don’t hesitate to reach out, and I’ll be glad to assist.

Best,
Aaron
Community Manager
Hillside on Cannon Lee mas

Hi, your review about Hillside on Cannon made our day! Thanks so much for taking the time to write. We're always here for you! If you ever need anything else, just give us a call or stop by. Have an awesome day!

Hi, your review about Hillside on Cannon made our day! Thanks so much for taking the time to write.

Hi, your review about Hillside on Cannon made our day! Thanks so much for taking the time to write.

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your negative experience at Hillside on Cannon. We take all resident feedback seriously, and we regret that your time here has not met the expectations we strive to... provide.

We acknowledge the concern s you’ve raised, and we want to assure you that we are actively working to address them. Regarding the parking situation, we’re collaborating with the city and our trash provider to find a solution that works for all parties involved. The current location of the dumpsters, across from the additional parking space near the garage, does pose challenges for trash removal. As we discussed in person, we are working on a more permanent solution, and in the meantime, we’ve advised residents who rent garages to avoid parking in front of the crosswalk area on Monday, Wednesday, and Friday from 7 a.m. to 5 p.m. to ensure that our trash provider has access.

We also understand that the timing of the water heater failure on 12/31 was unfortunate. The holiday made it difficult to secure a replacement until today, but we’ve scheduled a professional plumber to install the new unit today (01/02). We sincerely apologize for the inconvenience this caused.

Regarding the pool, the previous management allowed it to fall into disrepair, requiring us to obtain city permits and pass inspections before we could open it legally. We understand this delay was frustrating, and we appreciate your patience as we worked to ensure the safety and wellbeing of all residents.

We also take your concerns about vehicle towing, amenities access, and maintenance delays very seriously. We will continue to investigate these issues and ensure that we meet our obligations to our residents.

If you haven’t already, please feel free to reach out to our office at hillsidecannonmgr@greystar.com. We’re here to address any remaining concerns and work together to improve your experience. Your feedback is invaluable as we continue to make Hillside on Cannon a better place to call home.

Again, thank you for sharing your thoughts. We hope to regain your trust and improve your living experience moving forward.

Sincerely,
Aaron
Community Manager
Hillside on Cannon
512-448-3600 Lee mas