Springs at Lakeline Apartments

Dear Marcin,

Thank you for taking the time to share your experience. We’re sorry to hear that your time with us wasn’t as positive as we strive for it to be. I’d like to address a few of the concerns you’ve mentioned.

Move-In Inventory Form: When... we receive the inventory form from our residents, we provide a countersigned copy for your records. This is to ensure transparency and prevent any discrepancies later. I apologize if this process wasn’t clear, and I’m happy to discuss any items you feel were not accurately reflected.

Move-Out Charges: I understand that you feel your apartment was left in excellent condition, and I’d be happy to share photos of the items we needed to clean after your move-out. Our goal is to ensure that each unit is in top condition for the next resident, and we appreciate your understanding.

Trash Collection: We understand the importance of consistent trash collection. While standard valet trash services typically do not operate on weekends, we always attempt to ensure any missed trash is picked up promptly. We’ve asked residents to inform us if their trash was missed so we could address it directly, as leaving trash out over the weekend can attract pests. I’m sorry if there was any confusion, and we regret any inconvenience this may have caused.

Noise Issue: We apologize for the delay in addressing the humming noise from the electric converters. Maintenance issues are something we take seriously, and we strive to resolve them as quickly as possible. I’m sorry that the solution we provided wasn’t lasting, and I appreciate you bringing it to our attention.

We truly value feedback from our residents, as it helps us improve our services. If there’s anything else you’d like to discuss, or if you’d like those photos, please feel free to reach out directly. We wish you all the best in your new home and hope to have the opportunity to improve our service for future residents.

Smyrna G., Springs at Lakeline Community Manager Read More

Good afternoon,

Thank you for taking the time to share your experience. We're sincerely sorry to hear about the challenges you've encountered during your time with us. However, after reviewing our records, we were unable to locate any instances... matching the situations you've described. Our priority is the well-being of our residents, and we take issues like organic growth and maintenance seriously. We aim to provide prompt and effective solutions should such circumstances arise. To better address your concerns and to investigate these matters thoroughly, we request that you provide us with your contact information or the leaseholder's name associated with your stay. This will allow us to gather more details and address any outstanding issues directly. Your feedback is essential, and we genuinely want to resolve any concerns you've raised. We requested this information after receiving your last review of the community but have yet to receive any information. Please feel free to reach out to us at your earliest convenience. My direct email is sgonzalez@cproperties.com and my number is 512-601-5390. Your cooperation in this matter is greatly appreciated.

Best regards,

Smyrna Gonzalez, Springs at Lakeline Community Manager Read More

Hi Matt! Thank you so much for the 5 stars, and the kind words. You really made our day! Our team has loved having you and your family as part of our community here at Springs at Lakeline. We take great pride in creating the best living experience... for our residents, and we’re so glad you have enjoyed your stay! If you need anything in the future, give our office a call at 512-394-9550 -Cory C., Community Manager Read More