The Nine on Shoreline Apartments

Don’t live here. They suck at their job especially Pam. They try to clean up the common grounds but once you live there you realize how disgusting it is. The apartment is full of roaches after pest control came out 10 times which is disgusting because they didn’t clean up after the previous tenants. We moved out and then decide to throw charges on our bill because we didn’t return keys on a day they were closed, they charged us for items that were marked on pre-walkthrough, and then when asked... they they don’t respond and you have to call and email multiple times. The property manager is never responsive and leaves it Pam to run the apartment, which is a mistake. We had a roof leak and their solution was removing the smoke alarm and never coming back out. Like what? Overall I regret moving here. Read More

The management here truly cares about the residents, the leasing agent Jenna greets everyone by their name and is truly awesome at remembering which resident is in what apartment! I am always greeted with a smile and never feel like I am a bother. The apartments have a very open floor plan sq ft might sound small but when you see it... you would think it is much bigger! 3rd floor has vaulted ceilings and fireplace that make it feel even more open and it just feels like home the minute you see... it!
Parking is the biggest negative review I have seen, but since the new towing company has started there are more options for resident parking, so don't let one bad review steer you away, you have to see it for yourself the property is gorgeous! Read More

My first apartment in US and I must say one of the best apartments in Austin . Apartments are big and spacious. Park, Swimming pool, Gym and the Grill - all facilities are up to modern standards.

Maintenance guys (Yuan and his coworker) are the most disciplined, hard working and they are simply exceptional.

Maria (the current manager) is very nice and pleasant person and she would make you feel welcome every time you visit the leasing office.

One of the best things about this management... staff is that they arrange some event (e.g. Swimming pool party, Hot dogs day, Father's day etc) at least once in a month and it helps you to meet and get to know fellow residents.

Give a try to this apartments. You won't be disappointed. Read More

I went into Nine on Shoreline and meet with Dave the assistant manager. Really nice attitude and the property show well. On July 9 i decided to fill out an application online for this location. I sent to them all the information required according to their sight that was needed. I sent to them an email a few days after I applied to get status, NO ONE reached out to me. I sent a message in their resident portal again requesting status, I recv an email stating that they did not hear from my... current landlord and this was the hold up. I reached out to my landlord and ask if he could please send the information that is needed. I was told it was done. This was the same week i applied. I sent a replay to the email that was sent and DID NOT get any response from the Complex. I sent another message to the Complex and received a call 2 days later from Dave that stated their an issue with the information that was provided. I again reached out to my landlord. EVERY communication with them had to be triggered by an email from me in order to get status. I informed them that my current place has been leased and that I will need to have a decision NOW! My fiance called and spoke to someone name Cindy and according to my fiance she was VERY RUDE and NOT HELPFUL. He called to be added to the lease. I have check the status of my application and each time the price has gone up and still TODAY there is NO status of a move in date or an approval. I DO NOT have time to wait considering that I am on limited time, and the customer service that we have receive is unacceptable and NO one should be treated the way we have been treated. I am 10 days in and my application is still showing Pending. I do have to add that Dave has had a Great attitude each time I did speak to him Read More

Come live at The Nine on Shoreline! It is the best ever, I have lived here for 5 years now and I love it. The property manager Maria is so sweet and pleasant when you walk in the door she makes you feel welcome, Dave and Kimberley are really nice too. I don't want any more changes in management staff, the current staff is great. Roberto who is part of the maintenance staff is great and he has been here for years, he is always working hard and he is very helpful. I recently moved to a renovated... apartment from a 1 bedroom 1 bath to a 2 bedroom 1 bath, and I love it. The apartment is beautiful and the upgrades are amazing. Read More