The Verandah Apartments

Canceled my lease within the same day as signing because

-the apartment wasn’t what was listed and was nothing like what is visable from the outside of the complex. ( listed as second story canyon view but it’s on ground level with trees and the neighbors front door directly in front of my porch )

- They wouldn’t let me add my pregnant girlfriend to the lease before i had signed and waited until after I signed to tell me she could only stay 14 days a months non consecutive despite me... asking

-they told me they didn’t have cleaners come and the apartment has dead bugs in every room and is already dingy and outdated

-the carpet was dirty despite everyone on google saying they got charged 1500 upon moving out because they ruined the carpet and it needs replacing

I’ve sent multiple emails to management with no reply. I emailed them within 3 hours of signing notifying them that I am terminating the lease and will not be moving in and I sent a follow up email with a photo of all my keys left in my apartment requesting they pick it back up and refund my money


Since sending the email to management my apartment has been locked (with no notice of them having to enter for any kind of maintenance) and I have only received emails asking how my move in went. I could not have locked the door because only the top lock can be locked and it requires a key which I had left for them to pick up

I’m at a loss with this place and I was so excited to live here and they do have a ton of potential and I could even work past this all if they would have given me an apartment they had listed or helped accommodated my pregnant girlfriend. I know it will be made right sooner or later but please don’t waste your time and money like I did and hopefully management can see this and will reach out to help me move on before it goes to court.
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I love here, it’s very quiet, the view that I have is amazing, The people are very nice, the maintenance people are also very nice. The pools are clean. They have Added new barbecue by the pool, they have changed the chairs and tables. I am happy here.

Amazing!! Love the leasing office and all their help! The place is beautiful and it has been out dreams home and beyond! Would recommend 100%

Property grounds and exteriors not well maintained.
Maintenance is slow to respond. Things that are incorrect with billing are extremely difficult to get corrected. The front office hands always seem to be tied and also slow to respond. Packages all go to the post office on Jollyville and get returned to sender after a few days. It’s all very frustrating.

The move in process was pretty smooth, however my apartment was not move-in ready. And it took maintenance a month and a half to come and fix everything that should’ve been taken care of before I moved in. The day I got my keys, the lights wouldn’t come on. Upon the maintenance crew coming to fix that, they noticed a list of things in the apartment that needed to be fixed one being the stove that did not work. They told me they’d come back the next morning and fix everything before I moved in... all my things. When I came back the next day to move in all my furniture, nothing had been fixed. I had to go to the leasing office multiple times to request maintenance to come fix my stove, which was one of 5 things they still had to fix. I was told that was a low priority and it took them a month and a half to come and fix it. It was a very big inconvenience having to eat fast food for a month and a half because they neglected to have the apartment move-in ready. Great property though! Love it! Read More