8/21/25
Verified Renter
Unfriendly staff, poor handling of maintenance requests, elevators and access doors often break down, poor pest control protocols, there are ants and roaches indoors, and low water pressure. Also, security features are very questionable, often outsiders breach into the building and start soliciting or wander around in a very bizarre manner.
Review from Apartments.com
Property Manager at Windsor Burnet responded to this review
Thank you for your feedback. We’re sorry to hear about your concerns and would like to clarify a few things. Pest control is offered weekly and only enters homes upon a resident request, this protocol is typically the same throughout the state of... Texas. If certain common areas of the community are reported as having a pest concern, these areas are added to the service log for the week as well, for attention and treatment. Maintenance usually completes work orders within 24–48 hours, unless emergencies take priority, new parts are being ordered for residents, or residents add restrictions to entry of the home which typically causes a delay in resolving, as the maintenance team does experience unpredictable priorities throughout the day.
For security concerns, we encourage residents to report solicitors or unusual activity to the office or courtesy officer after hours. We’re here to help and welcome the chance to speak with you directly to address your experience.
