Switchyard Apartments

Horrible customer service-no responding to problems at property. Nowhere to be seen during freeze of piping. Expected maintenance man and leasing guy to take water out of property. No manager here.calling for change-u went downhill.

Once you've signed your lease communication with the office is impossible. They never answer the phone or reply to emails. The fobs would not work often, so sometimes we were stuck outside our apartment for 20 mins. They charged us $200 to change the carpet for two little snags in the corner which were already there when we moved in(and we were the first to live there)

SAFETY: Both my neighbors and my vehicles were broken into while living here. When we called and asked if they had cameras the only thing they were concerned about was whether or not we would be calling the police. They stated they only have cameras facing the property. In addition to the amount of homeless people and the times that police had to be called here I would say that I did not feel safe living here.
STAFF: The old company was kind and was always smiling, waving, and available to... answer questions. At this location the maintenance guys never say hi and sit on the corner giving you dirty looks while they smoke. In addition, getting a hold of or getting a call back from Michael or Monica is impossible. When you call the gentleman who mans the front desk answers and can never help you but will leave a message so the managers can call you back which of course they never do. EXTREMELY unresponsive.
MAINTENANCE: Every month they would require entry into the home to do "maintenance" which usually required a 5 minute inspection or to change or add something useless. That isn't a big issue but they would take a week to go through every apartment and wouldn't give you a date or time or anything. So for a week every month I had to lock my dog in a room or cage and again, they wouldn't even be willing to tell me what day they would be there. I understand they have things they need to do but the lack of respect for my time and life was pathetic. In addition my neighbor had her microwave literally catch on fire and they refused to do anything about it and my oven did not work for the last 3-4 months of my lease and then they charged me when it wasn't clean at move out. When I tried to fight it they refused to answer my calls and then sent it to collections. I'VE NEVER BEEN SO DISGUSTED WITH A COMPANIES BUSINESS PRACTICES IN MY LIFE.
MOVING OUT: Upon moving out you can look forward to being nickled and dimed for every little thing. I will attach pictures of everything they noted and charged me for including the outside of the apartment (in the community hallway) which I guess I am responsible for, cleaning the oven that did not work for the last 4 months of my lease that is going in the trash after, and all of the other things that were not wrong with the apartment. You also can look forward to them ghosting you and the sending it to collections afterward. Read More

Switchyard has been the best move in experience I have had so far! Move in day was awesome and all the office staff are very welcoming. Love my new apartment and cannot wait to use the pool and the pool lounge!

Love the pet wash, how clean it is and close to rail system. I am saving money by riding rail to downtown Dallas. We appreciate all of the team members at Switchyard.