8/22/24
True Review of the REV
I have been lived at The Rev for a year now, and while the amenities are initially impressive, the reality of living here has been deeply disappointing. Here are the main issues I've encountered:
1. **Limited Access to Amenities**: Despite having nice amenities, the pool and sky deck close at 11 PM, even on weekends. Additionally, the pool has been intermittently closed for weeks, including one instance where it was closed for an entire month.
2. **Maintenance and Construction Issues**: There... have been numerous maintenance problems due to poor construction. These include:
- Miswired outlets and loose breakers that frequently trip.
- A leaking exhaust duct.
- Multiple improperly installed shelves, including a closet shelf that fell on me and took nearly two weeks to be repaired.
- A tight garage that caused damage to my car.
3. **Package Handling**: The package locker charges a daily fee if your package sits for more than two days. Staff often leave packages unattended in the public lobby for hours, which is both unsafe and inconvenient.
4. **Common Area Cleanliness**: The coffee and cold brew area is consistently dirty and often lacks basic ingredients.
5. **Staff Issues**: The staff are frequently rude and incompetent. There have been multiple invasions of privacy, with staff entering my unit without any prior warning. They’ve even written "last name" on my packages because the shipper didn’t include it.
6. **Elevator Problems**: The elevators are constantly broken, leaving only two operational elevators for a building with over 800 residents, resulting in wait times of over 5 minutes.
7.** Hidden Move-Out Charged**: First thing first I and may others accidentally took a usb cable that came with the shower speaker with me if I had not been able to return it with in a week they would have charged me $200 for an entire new shower head not just a cable. Not to mention they attempted to charge me for cleaning in a room that was not even mine even after proving the room was not mine they refused to reinspect of remove the other charge.
Overall, while The Rev may seem appealing at first glance, the numerous issues make it a highly frustrating and disappointing place to live. I would not recommend this apartment complex to anyone looking for a comfortable and well-managed living environment.
Additionally many of the reviews on here were written with the hope of winning gift cards of other compensation.
Review from Apartments.com
Property Manager at Rev responded to this review
Thank you for sharing your feedback about your experience at Rev Northgate. We are committed to providing a positive living environment for all our residents, and we appreciate the opportunity to address your concerns.
Regarding the pool hours, our... pool closes at 11 PM, aligning with our quiet hours to ensure all residents can enjoy a restful night. The pool was briefly closed, during the month of March, for two hours in the morning for safety reasons while we addressed maintenance in a resident's unit.
We have not been made aware of any construction issues. The incident involving your closet was caused by a large amount of items on the racks and this was addressed the same day you submitted the maintenance request. Upon reviewing your account, we found that all maintenance requests were completed within 24 hours, rather than the two weeks mentioned. As for our parking garage, it meets standard size requirements, and we regret any inconvenience you may have experienced. Unfortunately, we were not informed of any damages to your vehicle.
Concerning package handling, please note that Luxer One implements a $5 fee if packages remain in lockers for more than two days. This policy is in place to ensure that all residents receive their packages promptly. Packages are never left unattended; carriers log them upon arrival and place them in the appropriate lockers or package room.
We strive to maintain cleanliness in our coffee and cold brew area, checking it regularly and restocking the coffee bar and the coffee machine every morning and evening before closing. Our staff is knowledgeable and committed to assisting residents. While staff may enter units during business hours without prior notice, we always provide advance notification.
Regarding elevator maintenance, while they were temporarily out of service for preventive checks, this was not for more than one to two hours. As for your move-out charges, we are unable to purchase the charger for the shower head speaker separately, so if the charger was missing, we had to replace the entire unit. This was communicated via email, and your charges were accurately assessed based on the inspection of your bedroom.
We value honest feedback and regularly conduct giveaways for reviews of all ratings, not just 5 stars, as we seek constructive input to improve our community. We apologize if it seemed otherwise; our intent is to learn from our residents.
If you have any further questions or concerns, please feel free to reach out to our Resident Services Manager at rsm@revstudentliving.com.
