Carrollton Park Of North Dallas Apartments

They want me to pay $3,000 to move out just for move out cause they have to fix some things, and they did not show up to fix that when i was living there and i called them so many times

Careless - most amenities still don't work (or exist if you saw the dog park) to this day after 13 months of living there

Moving out was my issue. They ridiculously charged me and my husband so much. Over $1000 and that was them taking my $400 dollars deposit. I have lived in 4 different apartment complexes and never had to pay this much. First move out statement that we had was 9/9. They where charging us for pet fees and pet treatment which was over $400. Let me just say I never ever had a pet at home. Maintenance came in and they also do required inspections and never have they found a pet at home. My husband... ended up calling them that same day, by this time we don’t deal with the office anymore but corporate. They called us back that same day and told him they where going to look Into it. We got an email back from corporate in San Antonio saying that they saw that we didn’t have any pets and where going to remove it, but now they found bed bugs and we have to pay for it which is about $700. Yes it does state in our contract that we are responsible for that if they find them at the apartment. But we lived there for over two years and never had a problem with bed bugs. Not only that but all of our mattresses where new and we had no signs of beg bugs when we left! Up to this point we have no signs. So it just happened that pest control went to our apartment because they found out that our apartment was empty and did an inspection that same day we complaint on our moved out estimate. Yes they took the pet fees out but added more to it because of bed bugs. So I came to find out that they charge for our carpet if it’s too dirty. We had carpet in the two bedrooms only. We walked everyday on it, it’s going to get dirty. So what I was informed from them is that carpet has to last 5 YEARS! So guys please be careful when moving in and make sure they change your carpet because they WILL CHARGE YOU if it’s not been the 5 years if your carpet is “new”. Anyways after going back and forth with them for 3 days they gave my husband a settlement. I had asked them to send me of the last 4 months that we had paid because I had seen something that they where charging me from June when we pay month to month and last time we paid was 8/1. It’s been almost a week and still no response. So yeah! One of my friends moved out and was charged over $3000. All I say is be careful when you move out. Take pictures of everything and anything because they will come back and get you! I am still shocked about the bed bugs because up to this point I don’t have any. Read More

So, I lived here about 7 years ago. I was new to Dallas and didn't know much about the area, so I went with this place after a locator sent it to me. The community is right next to a train track and it is LOUD. Parking was a nightmare, the staff was hit or miss on being any type of helpful and they don't do well with follow ups. The units are also cheaply built and you can certainly hear your neighbors.

I have lived at other properties prior to now and never had an issue. All of a sudden, the... apartment that I most recently applied for called saying they sent a verification fax to Carrollton Park on Thursday and again on Friday. It went unanswered. They are the only place holding me up from signing my new lease. I called and spoke to someone who says she does the rental verifications and she verified the fax number. The new place sent another fax that went unanswered. I called Saturday and someone put me on hold for a while and then let me know the fax had been down and asked me to have the new apartments send an email with the verification. Today, I get notification that Carrollton Park is saying I have a balance of $318.88. I was never notified via mail, email or phone of an outstanding balance. I called Carrollton Park back to see what the balance is for and to pay so I can sign my new lease and the person who answered couldn't tell me what the charges are for and the number provided goes to a voicemail that says they'll get back with you in 2 business days. They've already held up the application process by 5 days. So now I need to wait another 2 days just to discuss a balance and pay it? Sounds about right for Carrollton Park. At this point, I'd be okay wit just talking to someone to pay the amount just to be completely done with them. Read More

I have lived here for 4 years. Apartment was ok at first for the price. Nothing special. The front bedroom is freezing in the winter and in the summer very uncomfortable because there is little to no airflow to bedroom. Have had this checked several times and maintenance comes in and there is nothing they can do, something to do with duct work. Bill runs from $200-$250 in the summer for electric. 1st bathroom bathtub has been painted twice and paint chips off within a couple months.
Bathtub is... disgusting and can’t keep it clean from chips clogging drain all the time. Advertised as having granite countertops, I have laminate countertops made to look like granite. Refrigerator stopped working, brought a new one that does not fit in space and drawer by refrigerator had to be cut to be able to open it.
When I walk in my apartment it smells like I have been smoking weed, from neighbors next to me smoking. Ever since moving here this has been constant problem. People below me, across the hall, and apt beside me have all smoked weed. Two neighbors have moved, so now it’s down to one.
Christmas week this year, two men where downstairs smoking crack outside and didn’t bother to even hide what they were doing.
Living room window can not be opened. Ceiling is bowing in hallway and dining room.
Leasing office has revolving door of employees.
Every year my rent is raised more a month than I get in salary increases, this year it was raised more than $100 a month. Never been late paying rent. Time to move. With the rent increase I could live in a much nicer apartment and better neighborhood somewhere else.
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