Carrollton Park Of North Dallas Apartamentos

I lived here from 2024 to early 2025.

Staff is rude and unorganized. Maintenance is slow. My building in particular had a problem with carpenter ants, other small gnats that got in through the screens, and birds making homes on balconies and pooping all over place, including the stair rails. Children live in these buildings. No anti-nesting measures were taken.

On the move in day itself, I was given the wrong key to my apartment, and had to have maintenance go and get the correct one. I was... standing outside my apartment I was already paying for 30 minutes until I got the correct key. It took them a month of pestering to come take the cardboard boxes we left out for recycling pickup after unpacking. There were still dead roaches and grasshoppers in the apartment even though we had asked repeatedly for them to be cleaned before our move-in date.

Maintenance staff would often leave water bottles in the corridors between apartments and they would not get picked up for weeks.
The gates were always broken or malfunctioning.
The hot water for the showers lasts maybe 10 minutes.
If you live on a third floor, the cost to run the AC is ridiculous. I have lived in other third floor apartments before with the same square footage, and my cooling/heating bills were a minimum 200 dollars less.
They do not enforce curfew rules and many times there were loud parties at the pool adjacent to my building until 2 to sometimes even 5 in the morning.
They do not know how their package system works and refused to do anything when Amazon would deliver packages to the wrong boxes. The staff refused to call the package system manufacturer to have someone come open the boxes so we could get our packages out (since apparently they did not know how to or had a key to be able to do so).
When I was touring, I specifically asked if this location had Frontier fiber internet, which the staff enthusiastically confirmed they did, but they did not. I called after I moved in to ask why I was told they did, and received the reply that none of the staff know all the services the complex offers because there were "too many".

I repeat. Do not move here. Lee mas

They want me to pay $3,000 to move out just for move out cause they have to fix some things, and they did not show up to fix that when i was living there and i called them so many times

Careless - most amenities still don't work (or exist if you saw the dog park) to this day after 13 months of living there

Moving out was my issue. They ridiculously charged me and my husband so much. Over $1000 and that was them taking my $400 dollars deposit. I have lived in 4 different apartment complexes and never had to pay this much. First move out statement that we had was 9/9. They where charging us for pet fees and pet treatment which was over $400. Let me just say I never ever had a pet at home. Maintenance came in and they also do required inspections and never have they found a pet at home. My husband... ended up calling them that same day, by this time we don’t deal with the office anymore but corporate. They called us back that same day and told him they where going to look Into it. We got an email back from corporate in San Antonio saying that they saw that we didn’t have any pets and where going to remove it, but now they found bed bugs and we have to pay for it which is about $700. Yes it does state in our contract that we are responsible for that if they find them at the apartment. But we lived there for over two years and never had a problem with bed bugs. Not only that but all of our mattresses where new and we had no signs of beg bugs when we left! Up to this point we have no signs. So it just happened that pest control went to our apartment because they found out that our apartment was empty and did an inspection that same day we complaint on our moved out estimate. Yes they took the pet fees out but added more to it because of bed bugs. So I came to find out that they charge for our carpet if it’s too dirty. We had carpet in the two bedrooms only. We walked everyday on it, it’s going to get dirty. So what I was informed from them is that carpet has to last 5 YEARS! So guys please be careful when moving in and make sure they change your carpet because they WILL CHARGE YOU if it’s not been the 5 years if your carpet is “new”. Anyways after going back and forth with them for 3 days they gave my husband a settlement. I had asked them to send me of the last 4 months that we had paid because I had seen something that they where charging me from June when we pay month to month and last time we paid was 8/1. It’s been almost a week and still no response. So yeah! One of my friends moved out and was charged over $3000. All I say is be careful when you move out. Take pictures of everything and anything because they will come back and get you! I am still shocked about the bed bugs because up to this point I don’t have any. Lee mas

So, I lived here about 7 years ago. I was new to Dallas and didn't know much about the area, so I went with this place after a locator sent it to me. The community is right next to a train track and it is LOUD. Parking was a nightmare, the staff was hit or miss on being any type of helpful and they don't do well with follow ups. The units are also cheaply built and you can certainly hear your neighbors.

I have lived at other properties prior to now and never had an issue. All of a sudden, the... apartment that I most recently applied for called saying they sent a verification fax to Carrollton Park on Thursday and again on Friday. It went unanswered. They are the only place holding me up from signing my new lease. I called and spoke to someone who says she does the rental verifications and she verified the fax number. The new place sent another fax that went unanswered. I called Saturday and someone put me on hold for a while and then let me know the fax had been down and asked me to have the new apartments send an email with the verification. Today, I get notification that Carrollton Park is saying I have a balance of $318.88. I was never notified via mail, email or phone of an outstanding balance. I called Carrollton Park back to see what the balance is for and to pay so I can sign my new lease and the person who answered couldn't tell me what the charges are for and the number provided goes to a voicemail that says they'll get back with you in 2 business days. They've already held up the application process by 5 days. So now I need to wait another 2 days just to discuss a balance and pay it? Sounds about right for Carrollton Park. At this point, I'd be okay wit just talking to someone to pay the amount just to be completely done with them. Lee mas