1/27/25
Don’t move here!
Fees:
They will always lie about fees. When I first moved in Joseline big back self did NOT do her job correctly. She did not inform me about what I had to pay on move in day. She will sell you a dream so she can get you to move in and not give a flying fs about what happens after you move in. They will add all of types of fees to your account and play like they don’t know why they’re there. If you’re late on rent you will be charged a late fee (that’s expected). You will also be charged another... late fee towards the end of the month.
Trash:
The trash is ridiculous!!!!! They only dump the big dumpster once a month. Mary sent out an email advising she will charge a fee for the people that put trash at the recycling bin by building 5. She has yet to do. The trash piles up every night and especially on the weekends. You will trash flying access the property and raccoons eating the trash. The only time the trash will get emptied more than once a month is if I called code compliance on them.
Maintenance:
Sorry as h*ll. They will not come fix anything. I had to beg for them to fix the patio door that was hard to close and open. When I first moved in December 2023 I was advised my heater was not working due to a cord burning. Emilio told me if I would’ve left the heater running with that burnt cord it could’ve caught a fire. Fast forward to November 2024 - January 2025 the heat was out again. The spring in the unit was broke and the wires burned again. Most of their A/C units inside and outside are so out of date and rusted.
Apartment 528:
Let’s not talk about it for real. When I moved in trash was everywhere! The baseboards and blinds were chewed up! Garbage disposal did not work. The microwave, fridge, and sink had food in it. The window seals are not even. They are detaching from the windows. The windows will not stay open unless you put a can good to hold it open. When we had the storm last year it rained inside the apartment. Flooded my apartment!!!!!!! It took Mary days to even come check it out! My carpet was soaked! She did not replace the carpet! She had the maintenance team put some white putty on the outside of the windows. It still rained inside the apartment. The fridge does not work unless you plug it in the plug next to the stove. The neighbors in 538 leaves their dog in their garage all day and night. You will hear the barking continuously! The ballet trash people will definitely steal your item that leave at the front door.
Review from Apartments.com
Property Manager at Chimney Hill responded to this review
We are sorry to see you leave our community with this experience. Upon reviewing our records, we were able to confirm that all service requests reported by you were completed within a twenty-four-hour window. Our management team sent out a... communication to every resident refreshing them on our personal waste policies, in addition to our service team increasing their efforts to maintain our grounds and pick up after residents the best they can. Upon an inspection of your AC and heater after your report, both devices were working properly. We wish that we could have addressed your concern with your mailbox access while you were a resident here, as this was not reported to us. We are aware that our community faced damages from a severe storm previously, but after management inspection, no damages to your apartment home were found. We apologize for the delay in our team coming to your unit to touch base after the storm to assess, but we noted that you did not want anyone to enter your apartment when you were not there. Please contact us at (972) 690-4700 if you wish to revisit any of these issues; we are happy to help and wish you the best of luck.
