Chimney Hill Apartamentos

This place advertised it has been newly remodeled on their website. I am 18 and this is my first apartment. When they showed me the model it was nice, clean, and everything looked good. I know most places have nice models so I expected a little difference but, nothing like what I moved into. There was old carpet from the last person who lived there out on the patio it was so gross and disgusting. The cabinets, light switches, stove, countertops are so dirty I used a whole container of Clorox... wipes to clean it and it still doesn’t look clean. The baseboards and caulk are done so poorly (see pics). I have called and I have shown the apartment complex these pictures. She tried to tell me someone cleaned this apartment and she would have maintenance come fix all the problems. I have contacted Dayrise Residential with only 1 response that they received my email and would forward it. I still have NOT heard from anyone in regards to ALL these issues. Who wants to live in an apartment that you have seen all the nastiness from the past resident. All I ask is to be moved to a different apartment that is CLEAN and ready to move in and what they advertise and newly remodeled!!!!!! Lee mas

I used to think reviews were for people who loved complaining until it all happened to me (how ironic!) ...Long story short, I have lived at Chimney Hill for almost a year, paid my rent on time every month, never had an issue with even the constant smoking of weed and obvious drug sale, the use and abuse of drugs on this property, the trash problem and lack of parking space for visitors. As low maintenance and chill as I am, I couldn't take it when my civility was returned with negligence. I... returned from a three weeks’ vacation to find my car windshield completely shattered as a result of a break in that happened in one of the apartments. I contacted management and was told a police report had been filed so i can contact my insurance (which at the time I made clear will not cover the expenses because it is liability) to get in touch with the manager to take care of the issue. I was reassured for a week only to not receive a response from the manager for an entire 3 weeks. Bear in mind that i had no vehicle for that entire time. To not bore you, Ms.R finally got back to me and said 1. They will not cover the expenses as promised because my insurance is liability(i have no idea what my insurance being liability had to do with this) and 2. They will not provide me with the police report filed for me to track whoever was responsible for the damage because apparently one was never filed. One would think a property management would care to report a crime on their property but apparently not.

I have contacted the manager's supervisor, tried to email the corporate office to get the culprit's information and like many managements companies out there, no one cares to respond.

In my humble opinion, do not move here unless you
1. Have a lot of money to afford an attorney
2. Don't mind paying for other's mistakes
3. Don't value your life and property
4. Want to deal with dishonest people who don't value you as a person
5. Don’t mind exposing your children or self to drugs and its abusers

If after all this you still decide to move here PLEASE PLEASE PLEASE READ THE LEASE BEFORE YOU SIGN, ESPECIALLY THE PARTS ABOUT SECURITY AND LOSS OF PROPERTY. The language used will tell you what kind of people you are about to give your hard earned money to.

Thank you and good luck ! Lee mas

Here is the readers digest version of living there:

CONS: SUMMARY(It would be a novel if I typed it all): Someone was shot trying to get out the exit gate of the complex and died. Gate is broken 70% of the time. No one ever answers the phone in the office. Dayrise Residential now owns them and has 1/5 stars. You hear all your neighbors. There are not nearly enough parking spots. Trash everywhere always (even though the maintenance guy does his best to keep up with it, hours for valet trash is... 6am-8am 3 days a week). There are kids that play in the parking lot and will run in front of your car no parents in sight. I would not recommend the apartment at all due to service and safety.

PROS: The maintenance guy is absolutely fantastic! He is super nice (doesn't speak a whole lot of English) but I try to wave and say Hi every time I see him. He really takes pride in his job and keeping up that property. The new property manager Jacob seems nice as well, just needs someone answering phones for general questions. That's literally it. Lee mas

I have lived here for 3 1/2 years. I made my last rent payment today and was getting ready to put my 30 day notice in on Saturday. So coincidentally, i got a notice on my door saying I've been charged 75.00 for trash violation. they say i took the trash out on a day that you couldn't. LOL, keep in mind that this is like the 10Th change of management since I've been here. I believe they just wanted to violate me on something to put it on my rental record since I have no rental violations and on... time rental payments since I've moved here in may of 2013.

I can't stress this enough: DO NOT MOVE TO CHIMNEY HILL. Lee mas

I've lived here for 2. years and just purchased a new home but if I hadn't got it, I still would live here. This apartment by far has the best team in DFW. Eva, Ray and Tiffany are absolutely awesome. As well as there maintainance team Antonio and Jose. Eva's personality, knowledge and professional attitude in customer service is amazing. Ray's knowledge and can do attitude makes him better suited for a full management position. Last but not least Tiffany, her professionalism and strong ... managerial knew how puts her the top of class. I hate to say good bye but if your looking for the best apartment complex with affordable prices, Chinmey Hill is your place. Lee mas