The Club at Stonegate Apartments

Prices: The web price might looks fair for the area, but ask them about the FEES and utilities: water, sewer, storm water, sewer base, the list is endless. And keep in mind this is not including other utilities that you have to pay on your own (internet, electricity, etc.) So just take whatever the price they told you, plus ~200-300/person to get total monthly amount. At that point, it's just not worth the price.

Old units: My roommate actually stayed in this apartment for 1 year before I... moved in. She stayed in 1B1B, and luckily got a new unit, so there was no problem. But when I moved in and we changed to a 2B2B, we were out of luck. The AC was old, takes forever to heat up or cool down. Our electricity bill rocketed. Called maintenance, the only thing they could do is to change the filter which is very little help. The main AC is in one bathroom which is inside of one of the bedroom so the other bedroom don't get much of the AC. Not very smart design. Didn't get a nice and clean unit at first place. Hair was everywhere, broken curtain blind, fan string, etc. WATER PIPE LEAKED!! which triggered the smoke alarm, and by that, ruined our entire weekend. WALLS ARE EXTREMELY THIN. I understand that if we choose to stay in an apartment, we have to get used to loud neighbors, unfortunately. I've stayed in apartments before and I was totally ok with that, but this is a whole new level, you can even hear when the upstairs people open the faucet to take a shower.

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Unfortunately this location is mismanaged and the staff that works the office changes every couple of months. We had about 3-4 different property managers and front desk ladies working there. With the quality degrading each time. The kind of people that talk down to you and treat you like you're beneath them. They try to charge you any surcharge possible with to create more revenue for corporate and have little to no empathy. When you ask questions or request work orders for any damage or... problems, you are given vague answers or always referred to filling something out online and not given any personal service. The only time they give you personal service is when they try to hook you in to signing a lease. Really disappointing and would look elsewhere to live... which is why we are leaving and moving somewhere else. Read More

Don't worry yourself too much over the bad, this is a great place to live. There are new ladies in the office who are super attentive and communicate a lot, maintenance handles issues well, and the grounds and community are well-kept. If I ever have any issues, I know that I can trust the office to take care of me. We will be renewing our lease here!

Love this place and the variety of floorplans. They even have homes.

I don’t usually leave reviews, but I often find them helpful when looking for a place to live. I am leaving this review to discourage anyone from living at this complex. If you’re looking for a quick summary, here are the high points:
* Crime in the complex
* Scarce parking
* Poor insulation
* Broken items in apartment and complex
* Broken/trashed amenities
* Poor customer service in leasing office
* Required to have carpets professionally cleaned upon move out

Aside from being small and... overpriced, these apartments are poorly insulated. Our apartment was very hard to cool, and we frequently heard our neighbors loudly moving around below us (we were on the third floor). Upon move in, several things within our apartment were broken and/or not working. The gates to the complex are rarely closed, and on multiple occasions we experienced safety issues. There was blood on my car door handle one morning, a double homicide the month we moved out AND I was aggressively approached by a man who demanded $100 from me one evening and was actively attempting to break into cars/windows. (A friend who works for FWPD later confirmed that the man lives in the complex, so the crime isn’t just coming from outside.) Upon move out, the leasing office staff told us we needed to have our carpets professionally cleaned. This was not stated in any of the lease documents (recommended, not required), and I have never lived anywhere that puts that cost on the tenant (this may be common among lower-end apartments such as these, though). We cleaned the carpets ourselves and left the apartment far cleaner than we found it.

I had heard that most people in this complex do not get their deposit back, and the same was true for us. We did not receive any of our deposit back, and were billed $99.97 upon final move out.

I did a lot of research and thought this was a decent place to live, but this complex has declined severely in the last year. I could probably let a lot of these things go, but if I had known about the crime, lack of parking and lack of professionalism in the office I wouldn’t have moved here. Hopefully this review will save you from making the same mistake! Read More