Calais Midtown Apartments

There has been construction on the building and the surrounding streets for the entirety of my lease. There is drag racing that happens on the street directly next to the apartment building. They are planning on starting a remodeling project inside the building soon, and have sent emails out to residents telling them to expect noise. Do not sign a lease here.

Nothing in this place works. The garage gates are always broken, the elevators get stuck once a week and the entire community is unsafe. People's cars get broken into constantly and the homeless just hang around the area with free access to the apartments. Also nothing gets fixed in a timely manner when requested.

The gate problem still persists with no guarantee of a solution. The garage is dark, there are no security cameras or guards, and the gates have been open for almost a year. My car was vandalized twice last December. Management blames vendors, but that excuse seems pretty weak at this point. The only thing management has done is put up a sign that they’re not responsible for damage to our cars. This complex has a lot of positives, but if I were a woman I wouldn’t live here.

Calais Midtown is advertised as having controlled access, elevators, and door to door trash pickup. The rent prices (which typically work out to $200-$300 more than the advertised price due to additional fees tacked on each month) reflect the location and these amenities, but the amenities are not consistent across the 3 buildings. I have lived in Building 3 for about 6 months and have had issues with the safety in the building, a nonfunctional elevator, and paying for trash pickup that does not... happen.

Calais Midtown does not have controlled access which has led to safety hazards that have not been addressed by the building management, despite being informed of the issues by the residents. The garage doors are frequently broken and left open for days, weeks, or months on end. Resident's cars have been broken into and stolen. There are no locks on the doors into the stairwells or elevator from the second-floor garage, meaning that anyone can walk into the "controlled access building" when the garage door is open or broken. There was a time where someone was living in the stairwell for an extended period of time with residents coming across "a naked man" while trying to leave their apartments or take out their trash. Residents called the Courtesy Officer who lives on site and were brushed off with no action taken. Similarly, no action was taken when management was informed of the person squatting in the building for an extended period of time. THIS IS A MAJOR SAFETY HAZARD!! Residents are not safe here and management has done nothing despite knowing the extent of the problem.

In the 6 months I've lived here, the elevator has broken repeatedly and for long periods of time, frequently with no notification from the building management. Recently, the elevator broke more than 8 times in the span of a single week. We received notifications that the elevator had been fixed, only to try to use it 10 minutes later and find it not working. This is a health and safety hazard as it makes the building inaccessible to disabled or elderly residents who already live here. I know of at least one neighbor who cannot leave their apartment when the elevator is down because they cannot use the stairs and needed a family member to take time off of work to bring over their medication and groceries during the elevator outage.

When the elevator is not working, the valet trash does not get picked up, despite residents continuing to pay for trash pickup and receiving no refunds Read More

We’ve been living here for about 3 years and we love it. The location is great and right near many great restaurants. The leasing office staff are friendly and are always helpful in addressing our concerns. The true highlight are the maintenance staff. We’ve never had any issues with getting things repaired and the maintenance staff are always timely and have sometimes stayed late just to ensure our concerns were addressed. The staff here does a great job in making you feel like part of the... family. Best place we’ve lived in Houston so far. Read More