Derby at Steeplechase Apartments

Were given the keys to a unit that was infested with roaches and covered in dirt and grime. Floors were absolutely filthy and cover with random stains. It's been a week and still nothing has been done to make this unit even remotely habitable. Stay far away from this place.

I have resided here for a few months and thus far have experienced multiple maintenance issues, vehicle rims stolen from the parking lot, vehicles broken into, and catalytic converters stolen from vehicles. When I initially signed my lease, I asked about security and was informed they hired a private security company to patrol the community, had multiple security cameras, had good lighting around the apartment, and a security patrol officer onsite at all times. In reality, I have yet to see the... security company we are supposed to have onsite. Additionally, I was almost hit by a drunk driver racing through the parking lot. When I spoke to the property manager about this and inquired about security camera footage, I was told there are no security cameras onsite except for one overlooking the staff. Furthermore, I have had multiple pieces of mail stolen that carried sensitive information. I spoke to the property manager about this and they had no solutions, only a customer service phrase stating they were apologetic for my frustration. I would not recommend this apartment complex to anyone. The front office is fully renovated and will sell you on a nice, new apartment...renter beware! Read More

I have resided here at Derby for three years. I love the physical changes the new management made to the complex. They are doing a great job upgrading the physical environment, which in turn increases the complex's culture. Additionally, the new management is fantastic. Katina and Sulton strive for relationships with the residents beyond the "pay me my rent only" type of vibe. The maintenance staff is equally great. They are always respectful, friendly, and respond with a day or two.

Pros
- Competitive rates
- Location. The apt complex is beside HEB where you can just walk to and mins away to other food joints
Cons
- Gates are always open as it is broken most of the time, anyone can come in and out, wandering off the apartment complex
- Place is dark at night and complex is poorly lit. No security cameras installed
- Gym and the vicinity are poorly maintained, can't even make one treadmill to work properly
- Monthly rent varies and goes higher each month as the water bill is... not fixed even though our consumption is just about the same. I have read some past reviews on this they use this to 'bump up' your monthly rent for additional profit.
- The ladies at the leasing office are rude Read More

WARNING PLEASE TAKE YOUR TIME FINDING A GOOD APARTMENT HOME THIS IS NOT IT ,I’ve only been here for a month and I get paid on the 3rd of every month I was a day late they began emailing me eviction notices so I called the office spoke with one of the employees and then the day after another one sends me a text meaaage about being evicted , of course I got a little upset after speaking with one of the employees already regarding my late rent not only that I’ve had random people bang on my door... at 2am at least three nights straight , and the rent amount I signed up for has gone out the window if I knew it would’ve been this much I would’ve chose another complex , the tubs are peeling , walls are chipping and the workers in the office don’t communicate with one another if you make a payment please get their signature with their name on it not just “steeple crest “ because then they can deny signing it they charge you to take out your own trash and charge for pest when no one comes to spray ,ive only been here a month and I’ve had roaches and spiders everywhere and I’m already regretting my decision moving here but guess who signed a 12 month lease smh Read More