2/26/18
Bad service
These apartments are really nice. It’s the management that’s bad. When we moved in we asked for a new refrigerator because we constantly had to defrost the freezer. They told us that all we can do is defrost it. A year later, this was what we still had to do. After Harvey they had been working on the plumbing and exactly 5 times we were left with no hot water over night. It would last up to two days at times. They told us after the second time it wouldn’t happen again. When we would complain... they would tell us they would fix it and then would leave for the day without giving us an update so we were left with out hot water after working all day and wanting a hot shower. They forced the tenants in the bottom apartments out after Harvey even if there wasn’t any damage and gave them 3 days only to get out. Awful management.
Review from Apartments.com
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Property Manager at Lake Houston Pines responded to this review
Thank you for taking the time to provide us with your feedback. We regret that you have not been 100% satisfied. We welcome the opportunity to discuss your concerns. Please call the office to schedule an appointment that is convenient for you. Our... office number is (281) 459-3707