1/30/25
terrible Experience
lived at this location for a year. from the start employees was giving out false information to get tenets to sign the lease. There were new employees every two months and they couldn't keep anyone. water was turned off every two weeks. hot water doesn't work every other month. they hired security for them to never do anything. Cars were getting broken into consistently. the kids living there were vandalizing the property. poor communication as a whole and new management has an attitude the... moment you need something done. highly don't recommend.
Review from Apartments.com
Property Manager at The Abbey At Willowbrook responded to this review
We're sorry to hear about your experience. It's our mission at Abbey at Willowbrook to provide a comfortable living environment and efficient communication for all residents. We understand your concerns, and we want to assure you that we are... continually working to improve. Our team turnover can cause some inconsistencies, and we apologize for any confusion. In regards to vandalism, we encourage all our residents to report any such incidents so we can address them promptly. We are also continually working to enhance our communication and customer service. Your feedback is invaluable in this process. If you have any further issues or suggestions, please don't hesitate to contact us at managerwillowbrook@abbeyresidential.com or 281-783-9591.