Windsor Shepherd Apartments

Windsor Shepherd is a great place to live. The community and amenities is amazing.

Staff Manager Jennifer made sure that I secured the best unit for my needs. She took the time listen so that my stay could be as pleasant as possible. Also, Jo'el provided excellent and efficient resolution with executing my lease, and other services I needed as I was transitioning to Windsor Shepherd. My stay has been quite pleasant ever since.

I love living at Windsor Shepherd! The amenities are great and I feel really safe here. The maintenance team is also amazing and always willing to help

To make everyone aware, this building does not have a backup generator / on-site generator specifically for the pumps, which means that you lose power, you lose water, which is a complete no-go in Houston. The other reviews are good but please bear in mind that this will put you in a really terrible position. Both times over the past 6 months when the derecho and Hurricane Beryl came through, I lost power as a resident here for far longer than any of my colleagues. I was actually the last person... to get power in my entire office after the hurricane. I strongly advise finding a place that is much more resilient to extreme weather.

The management here also handled the situation poorly, as after many residents had already left because we were days into no power and hadn't heard anything, they started asking us to turn off the water and take out the trash. This was not possible for many residents, as many residents who have families left in haste because they really needed a place, and I found myself homeless for a week and unable to return to the building because I needed to work.

I've had pest and noise issues, and for a building with 6 floors of residents, there are only two elevators. This means that I am often waiting 5+ minutes multiple times a day for an elevator. Plus, anytime there is severe weather, the faster elevator stops working and maintenance on it takes weeks at a time.

On the plus side, the kitchen is nice (except for the pull out tray on the stove, which gets jammed and I no longer use it, as one time when going to open it it flew out and slashed open my ankle.

Also, be aware of the ridiculous trash pickup fee that is baked into your contract and that you CANNOT get out of, even if you take care of your own trash each week. Regardless of this, many residents are lazy and just drop their trash by the chute or put their bags in the chute and jam it by not pushing them down the chute.

Noise is another issue, as the glass in the bedrooms is single-pane, which means you here EVERYTHING going by on Shepherd Drive, which is a noisy road, even at night. The bar nearby doesn't make things better.

On the plus side, the staff here are pretty good, but the really good manager just moved to another complex, and I expect management to go downhill. Additionally, the West End coffee shop beside the apartment is one of the best cafes in Houston. Read More

Living at the Windsor Shepherd has been a great experience. The building is clean, apartments are nice and the staff is friendly and extremely quick to help. Anytime I have filled out a work order they have fulfilled it within a couple of hours, leaving my apartment like new always. Truly a great building to live in.