Rancho Mirage Apartments

I have lived here 5 months ago in this place and I really don't understand where the good reviews come from or why they talk about good service and good maintenance when it doesn't exist, in the words of the director who works here "we are short of hands" and I wonder: where does the money that pay us monthly goes? (That's no small amount)

It can be up to 5 days without picking up the garbage, they never pick up the boxes so it's useless to pay for a valet trash since you have to take recycling... yourself.
When the guy finally collect the garbage, throw away the garbage bags from the upper floors, many of them explode by blowing with the floor and leave the areas near the garbage dirty.

The common areas and the pool are no exception, you will never see anyone sweeping or cleaning the dirt.

Maintenance requests can no longer be made on the website, you have to go to the office to have your request and they written down in a post it and leave it archived in a notebook. I've been waiting for maintenance for my bathroom for 3 weeks.

The gates doesn’t work, so it’s open all time, so if you looking for a secure place to live and don’t be worry about your stuff and your car, Rancho Mirage it’s absolutely NOT the place to be. Read More

I live here for many years and never had issue. Maintenance is Good and staff is good. Talk very nice and help.

They introduced mandatory Spectrum ISP fee. I guess new management wants to steal money from our pockets during this pandemic.
They will not provide proper update on water outage and will not act/respond when we try to reach out to them.
I suggest to stay away from these apartments. If you have extra money, donate them to poor people instead of giving it to Rancho Mirage..

The services are poor. The current management is rude and they are not in a position to listen.
One of the worst service apartment I could see in Irving.
Be cautious before you sign.

Not at all worth talking to those people in the front office. No one knows how to talk with people. And the worst worst worst management and maintenance team is the worsest. Don't ever rent here. We have been in this same community from past 3 years, never felt this way. Planning to move out of the this place.