Preserve at Plum Creek Apartments

Had an amazing and respectful experience when touring the apartments at this location. Ms.Tessa was kinda and courteous with my experience. She made me feel welcomed and gave me all the information I needed and asked for. Very thoughtful and thorough with this whole experience.

Whoever says otherwise is because THEY are the problem. Management is amazing, maintenance guys are awesome and overall an amazing so far after having lived here for 1.5 years. They promptly take care of any of your needs and will go above and beyond to help you. Whoever complains I’m sure is a problem themselves. They are amazing at the office.

Stay away! Management is horrible. We had no hot water for MONTHS. They would send someone to “feel” our water, and then not do anything about it. We took cold/lukewarm showers for months. The blinds are so thin that you can see inside of every apartment, so be ware if you move there anyone can see you. Some of the maintenance people were incredible rude, unprofessional and incapable. We asked to change our air filter when we moved in, and he said he couldn’t do it and laughed at us for asking... that. People get their bikes stolen all the time in there and the trash that you pay extra to be picked up are not picked up, or they leave half of the recycle trash in the trash. They find many reasons to charge you and milk the money from your insurance or from you. The apartment looks amazing on the outside, but the headache you will get inside is not worth it. I do not recommend living there. I vouch for the bad reviews I read in here. Read More

Pet waste stations rarely changed with empty trash bags or refilled with new waste bags for the pet waste. I wish I would have taken pictures.
Bins full over the brim pushing the lid up with poop bags. Left that way for over a week.
I kept track of multiple bins in different areas around the complex.
Over a month some of these bins did not get attention of any sort.
This is unsanitary and not acceptable by any means.
They built a new dog wash station by the dog park, Buuuuuut.... you can't use... it.

The dog water station at the dog park has been broken for years.
Management is quick to fine over hear say but slow to help with an actual issue.
I am counting the days until my lease is over at Provenza @ plum creek.

P.s if I could give this place no stars I would.
As one of my fellow dwellers wrote. I don't expect any reply to this that will have any kind of sincere apology or admission of wrong doing.
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CAUTION: Ineffective Property Management!!

Managers allow an off-site towing company to shark the parking lots so that they can avoid responsibility for towing and their mistakes. Even if you get permission to have a car on the property ahead of time, they allow the company to charge you $300 in fees - even if you're a paying resident. Insult to injury, the company "they didn't hire" is outside of Hays County, which charges you extra for not being in Travis County. I am a paying resident with... no outstanding debts and the office was no help in this situation. No compensation whatsoever. They'll pretend to help, but will hide behind policy language so that they can avoid actually being helpful. I predict a reply to this comment that mirrors my experience. Nice words that mean very little.

Save your hard earned money and take it elsewhere. I'm certainly considering it. Read More