Thornbury at Chase Oaks

**DO NOT WASTE YOUR TIME!!!!! Most disrespectful and insane leasing experience I have ever had.**

We were originally drawn to this complex *Low rent* renovated model apartment the spacious open-concept layout, light grey flooring, beautiful finishes, literally every girl’s dream apartment. Unfortunately, the actual leasing experience has been an absolute **NIGHTMARE**.

We applied for an apartment and **paid the application fee**. We even received a call from the leasing office confirming that… our application had been completed and that we simply needed to wait for approval.

After waiting and hearing NOTHING, I finally called to find out what was taking so long. That’s when we were suddenly told that **the apartment had already been taken.** Excuse me?? Mind you this was after coming every single week. for 4 weeks straight trying to receive an update on the approval status.

Apparently, the leasing agent had us apply for a unit that **someone else had already applied for.** Instead of simply admitting the mistake, he tried to cover it up by claiming that *our application was never completed.* That makes absolutely no sense considering **our payment was taken AND we were specifically told by the leasing office that our application was complete.**

Now they’re apparently trying to say we **never paid at all.** Thankfully, transactions don't just magically disappear, so I guess we'll be disputing that charge. :)

To make matters worse, when I confronted the leasing agent about the conflicting information, he actually **ARGUED WITH ME in the leasing office.** I genuinely could not believe the way I was being spoken to as a prospective resident. The man with the glasses was unbelievably disrespectful, condescending, and completely unprofessional. I honestly cannot understand how an employee is allowed to speak to people that way.

And after reading through the countless other **1-star reviews**, it seems our experience is far from unusual. I even saw a review from a resident claiming they had been without AC for **FIVE WEEKS** WHAT????

Beautiful model apartment or not, **the way a property is managed matters far more than how pretty the renovations are.** If this is how prospective residents are treated before even moving in, I can only imagine what dealing with management as an actual resident would be like.

I will also be filing a complaint with the **BBB** regarding our experience and the application/payment situation. Read More

If they could get zero stars, that’s what they deserve. Do NOT waste your time with this complex. They brought Aaron in from another property to help & he was the only pleasant thing about this place. The other staff misrepresent the property to get you to apply. They will only show you a model. I refused to leave without seeing the apartment that was applied for because I had a feeling it was being misrepresented & was 100% correct. The one they were trying to give was a DUMP! I told them I… would be reporting them to the BBB & TAA! They will drag out the application process until the day before move in to force you to take the dump. Do not waste your time with a tour. If you have applied, I would strongly suggest you pull your application & find another complex, especially if you have a set move in time because otherwise they will not leave you time to find another place. We went to another, much nicer property, & was approved within 24 hours & had keys in hand in less than 36 hrs. Read More

I lived at this property for 8 months with my child and dog, and it turned into a nightmare after a severe storm caused major flooding in my building. Multiple units were affected, but mine was one of the worst. My entire bedroom carpet was soaked, water was visible when walking on it, my closet was flooded, the bathroom was affected, and the drywall was completely soaked.

Because the bedroom was unlivable, my child and I were forced to sleep on the couch. I asked management to temporarily move… us to another unit while repairs were made, but they refused.

Two weeks later, they only repaired drywall and baseboards. The carpet was never replaced or properly cleaned. During those repairs, termites were discovered, and I documented everything with photos and videos. Management said pest control would be sent, but no one ever came.

Weeks went by, and the carpet began to mold and smell. My child and I started experiencing headaches and sickness from the conditions. I informed management that I could not stay in the apartment until it was safe and livable, so I had to use my rent money to stay elsewhere.

Instead of resolving the issue, management added the remaining four months of my lease to my balance and took me to court, claiming everything was fixed. Even with photo and video evidence of flooding, mold, and termites, the judge ruled that I should have continued paying rent. I am now left with a $7,000 balance for an apartment that was not livable.

This property showed zero concern for tenant safety, health, or basic living standards especially for a family with a child. I strongly advise anyone considering living here to look elsewhere.

If I could give zero stars I would. Read More

I lived here for the past two years since I was attracted to the relatively low rent, and you get what you pay for.

This is the kind of apartment that paints the room white and calls it "renovated". The buildings are old and not well maintained at all. The faucets are janky (if they work at all), every set of blinds are busted, grime and obvious wear and tear is visible on all fixtures and appliances.

In the past year, I've noticed cockroaches and pantry bugs, so their "pest control" has been… declining. Trash piles up in the hallways, leaks, and stains the concrete, so you're not getting your money's worth on "vallet trash". Little to no effort is given to cleaning or maintaining the landscaping/ other outside areas. I've seen pipes and sprinklers leak water over several weeks with no resolution. I've seen parking awnings get demolished and go unrepaired for months.

Maintenance requests often are long delayed or outright ignored. Their AC units leak refrigerant and need replacing yearly, and God help you when they likely will spend days or weeks getting to. The icing on the cake for me was a leak in my ceiling that appeared as I was beginning to move out. No fix was offered for weeks despite multiple emergency tickets and calls, and eventually resulted in sheetrock damage and MOLD. When I dared to try and terminate my lease for lack of repairs, they hit me with thousands of dollars worth in fees citing "early termination".

CAF management staff is kind and helpful, but they are selling you a piece of junk to live in and their corporate overlords are greedy misers. Do not let them fool you. Read More