Thornbury at Chase Oaks Apartments

The staff, setting, property, and surrounding neighborhood are all great. maintenance issues are dealt with according to severity. However, the property is managed by a commercial property management business. Meaning, don't believe the base rent of the advertised property is what your rent will be. The base rent does not include the mandatory 150.00 monthly amenities fee, which includes paying for your uncovered "carport " parking. Seems like a money grab to charge a resident rent, and then... charge more to allow them to park on the property they are already paying rent for. Plus, if you are single living in a one bedroom apartment, a covered spot or garage is not an option. If you would like to pay for a garage, good luck. there is a waiting list because maintenance is using some of them as work shops and storage. Overall, it is a nice place to live, but be ready to spend more than advertised for the luxury of living here. Read More

I have had an utterly disappointing experience with this apartment complex, and I feel compelled to share my grievances to warn potential renters. My patience has worn thin after submitting multiple maintenance requests that have gone unanswered.

Upon moving in, I was welcomed not by a clean, ready-to-live space, but rather by the remnants of the previous tenants. Belongings and trash were scattered throughout, leaving me questioning the cleanliness standards of this so-called "luxury"... apartment.

One of my main concerns at the moment is a leak in the ceiling and an alarming amount of mold in the kitchen pantry and laundry room. Despite promptly submitting a maintenance request, I have not received any acknowledgment or response. It's disheartening that the management seems to turn a blind eye to serious issues that affect the habitability of the apartment.

Furthermore, I was promised that my bathroom would be resurfaced before I moved in, but it has been five months, and there's been no progress. The false assurances have left me disillusioned and questioning the integrity of the management.

Attempts to contact anyone through phone calls have been futile, and the inconvenient office hours make it impossible for working individuals like myself to seek assistance in person. It's as if the management is deliberately avoiding any responsibility or accountability.

Given the exorbitant rent charged, I expected a top-notch living experience. Unfortunately, the reality is far from it. It's disheartening that the management seems to care little for the well-being and satisfaction of its tenants.

I've reached a point where I've had to vacate the premises temporarily due to the unaddressed issues. If these problems persist, I will have no choice but to break my lease and move out completely. It's truly disappointing that a place that looks nice on the surface falls apart so quickly when it comes to fulfilling basic responsibilities. Save yourself the trouble and stay far away from this place. Your money and peace of mind are better invested elsewhere. Read More

These apartments are the absolute worst apartments I have ever stayed in. I moved here in February of 2021 and my lease was up February of 2022. The maintenance are ABSOLUTELY TERRIBLE. They would come and fix one thing just for another to break. I have a loud knocking in my wall in the master bedroom the entire lease. The knocking would start everyday at 6:30 am and would come on randomly. When reported to the office the issue was never fixed (my neighbor also had the same issue). I have... multiple videos of the sound im sure it was a plumbing issue but probably costed too much to fix. So they just avoided all of the work orders I put in for it. The amount of mice, roaches, and ants inside of the apartment was ridiculous (pest control did not help). The toilet never flushed properly and would have to flush it multiple times due to not enough water being in the back (per maintenance). This issue was also NEVER fixed even after maintenance came and looked at it. They were supposed to order a part NEVER HAPPENED). The diswasher was old and dated and whenever we tried to use it would fill with old smelly water. That would reak the whole house up if we opened it. We were never able to use it the entire duration of the lease this was also never fixed. The paint on the walls are very cheap and stain terribly if you put anything too close to it. The sinks in the kitchen also gave off a really foul smell because the dishwasher and sink were connected (per maintenance). We were never able to use the garbage disposal. Overall I would absolutely not recommend this apartment complex they have painted the outside and raised the price of rent are avoiding fixing the real issues with the apartments. COMPLETELY AVOID THESE APARTMENTS IF POSSIBLE ITS NOT WORTH THE MONEY! Read More

I’ve lived here 3.5 years (and I’ve also lived in 6-8 other apartments across DFW) and this is BY FAR the best experience of apartment living. Management is super professional and easy to contact, Maintenance is ON TOP of any service request, and it’s quiet here. Cool neighbors, good communication from mgmt on things like annual inspections or lease reminders, and it’s just a great place all around. I don’t know what else I can say, but I will mention that after the February 2021 winter storm,... this entire property suffered a lot of damage and the staff and maintenance just worked tirelessly to fix and repair burst pipes, wet carpet, etc, as best they could. A lot of other apartment properties made the news for handling it bad, but here they just did a great job under historically terrible conditions. A+++ rating Read More

Honestly, I think your better off at a different apartment. The complex and staff has completely gone downhill. The clientele that now lives around this apartment complex is dirty and unkept. Neighbors down the hallway got into a fight and broke a large full body mirror that sat in the hallway with broken glass for 2 weeks. After reaching out to staff, it still sat for another 2 weeks. There is mold growing out of the ceilings, the shower walls are peeling bc they paint them, and we can smell... straight weed from our air vents from people across the hall. The biggest thing for me was my car getting towed. It was not breaking any rules that are labeled in their handbook. We received no call, no text, no email, or any type of warning asking for us to register the vehicle even though it was in the assigned parking spot. $300 later we got our car back. About a week ago, i find a warning sticker on another car in the complex. Obviously they messed up somewhere because i never got that. Why I wonder? There are still SOO MANY issues I could go into detail with but I’ll save it. It’s really sad bc I loved these apartments so much. All the trees, and golf course scenery is beautiful. However it’s just not enough to get through with handling all the other negatives that out weigh everything else. Read More