Thornbury at Chase Oaks Apartamentos

My move in at this apartment was the most stressful thing and such a bittersweet experience. I applied back in August and got accepted in September and my move in was November ( I love to do things in advance so i don’t rush last minute). When I toured the apartment I loved it and told the agent that I wanted the same and I knew it would be some differences and all but not how I expected to be. The day of my move in, I got in the apartment everything was dirty, poop in the toilet, dishwasher... nasty and more. Not to mention the apartment did not look like the one I toured and was very small . I was traumatized and asked to get another apartment cause there is no way I would live there. When I told the agent she said I was toured by an agent that quit and in fact the entire management quit and they are all new so it’s not their fault etc. Long story short after spending 5 hours at the leasing office I was able to get the apartment I wanted with an increase of $200 rent of course but didn’t have a choice so I took it . The assistant manager was very unhelpful. Shoutout to Chalese and Asia for working this out. So yeah moved in my apartment that I love some maintenance issues here and there 1 got fixed and 2 more to go. Now trying to make the most of it. Lee mas

The staff, setting, property, and surrounding neighborhood are all great. maintenance issues are dealt with according to severity. However, the property is managed by a commercial property management business. Meaning, don't believe the base rent of the advertised property is what your rent will be. The base rent does not include the mandatory 150.00 monthly amenities fee, which includes paying for your uncovered "carport " parking. Seems like a money grab to charge a resident rent, and then... charge more to allow them to park on the property they are already paying rent for. Plus, if you are single living in a one bedroom apartment, a covered spot or garage is not an option. If you would like to pay for a garage, good luck. there is a waiting list because maintenance is using some of them as work shops and storage. Overall, it is a nice place to live, but be ready to spend more than advertised for the luxury of living here. Lee mas

I have had an utterly disappointing experience with this apartment complex, and I feel compelled to share my grievances to warn potential renters. My patience has worn thin after submitting multiple maintenance requests that have gone unanswered.

Upon moving in, I was welcomed not by a clean, ready-to-live space, but rather by the remnants of the previous tenants. Belongings and trash were scattered throughout, leaving me questioning the cleanliness standards of this so-called "luxury"... apartment.

One of my main concerns at the moment is a leak in the ceiling and an alarming amount of mold in the kitchen pantry and laundry room. Despite promptly submitting a maintenance request, I have not received any acknowledgment or response. It's disheartening that the management seems to turn a blind eye to serious issues that affect the habitability of the apartment.

Furthermore, I was promised that my bathroom would be resurfaced before I moved in, but it has been five months, and there's been no progress. The false assurances have left me disillusioned and questioning the integrity of the management.

Attempts to contact anyone through phone calls have been futile, and the inconvenient office hours make it impossible for working individuals like myself to seek assistance in person. It's as if the management is deliberately avoiding any responsibility or accountability.

Given the exorbitant rent charged, I expected a top-notch living experience. Unfortunately, the reality is far from it. It's disheartening that the management seems to care little for the well-being and satisfaction of its tenants.

I've reached a point where I've had to vacate the premises temporarily due to the unaddressed issues. If these problems persist, I will have no choice but to break my lease and move out completely. It's truly disappointing that a place that looks nice on the surface falls apart so quickly when it comes to fulfilling basic responsibilities. Save yourself the trouble and stay far away from this place. Your money and peace of mind are better invested elsewhere. Lee mas

These apartments are the absolute worst apartments I have ever stayed in. I moved here in February of 2021 and my lease was up February of 2022. The maintenance are ABSOLUTELY TERRIBLE. They would come and fix one thing just for another to break. I have a loud knocking in my wall in the master bedroom the entire lease. The knocking would start everyday at 6:30 am and would come on randomly. When reported to the office the issue was never fixed (my neighbor also had the same issue). I have... multiple videos of the sound im sure it was a plumbing issue but probably costed too much to fix. So they just avoided all of the work orders I put in for it. The amount of mice, roaches, and ants inside of the apartment was ridiculous (pest control did not help). The toilet never flushed properly and would have to flush it multiple times due to not enough water being in the back (per maintenance). This issue was also NEVER fixed even after maintenance came and looked at it. They were supposed to order a part NEVER HAPPENED). The diswasher was old and dated and whenever we tried to use it would fill with old smelly water. That would reak the whole house up if we opened it. We were never able to use it the entire duration of the lease this was also never fixed. The paint on the walls are very cheap and stain terribly if you put anything too close to it. The sinks in the kitchen also gave off a really foul smell because the dishwasher and sink were connected (per maintenance). We were never able to use the garbage disposal. Overall I would absolutely not recommend this apartment complex they have painted the outside and raised the price of rent are avoiding fixing the real issues with the apartments. COMPLETELY AVOID THESE APARTMENTS IF POSSIBLE ITS NOT WORTH THE MONEY! Lee mas

I’ve lived here 3.5 years (and I’ve also lived in 6-8 other apartments across DFW) and this is BY FAR the best experience of apartment living. Management is super professional and easy to contact, Maintenance is ON TOP of any service request, and it’s quiet here. Cool neighbors, good communication from mgmt on things like annual inspections or lease reminders, and it’s just a great place all around. I don’t know what else I can say, but I will mention that after the February 2021 winter storm,... this entire property suffered a lot of damage and the staff and maintenance just worked tirelessly to fix and repair burst pipes, wet carpet, etc, as best they could. A lot of other apartment properties made the news for handling it bad, but here they just did a great job under historically terrible conditions. A+++ rating Lee mas