10/4/24
Just don't
Pros: Nicey laid out unit.
Cons: Roaches. The night before we moved into our unit, we decided to finalize our inventory checklist before moving in, we were greeted by three mature German Roaches. We're now moved in and it's Roaches in the dinning, kitchen, and restrooms. I pray tonight I don't see any in our bedrooms. I am really pissed off because I've never lived with pest before.
Additional cons: The resident portal sucks not the best platform. No flexibility with optional fees. Everyone... is required to pay $35 a month for trash to which they didn't even pick up my trash tonight. Covered parking is $55. At our last complex which we loved offered on covered parking, if you wanted Additional covered parking there was a fee of $25. Also, they charged $50 dollars for a gate clicker it was not disclosed to me that they'll only provide one gate opener per household. We have multiple cars. Our last complex offered two for that price. If you don't have clicker you can't access the gym. I haven't had the opportunity to use the gate clicker to see if it works because the gate has been broken. So far, I am not happy here. Just keep traveling up 1604 and find a real luxury apartment this place is bogus. Our last complex offered way more such as game room, basketball court, racketball, volleyball area. This places offers too little for the price. I hate that we left our complex for this place.
Review from Apartments.com
Property Manager at Hilltop at Shavano responded to this review
Thank you for complimenting the layout of our homes. That said, we are sorry if your new home was not in the excellent condition you would expect it to be upon move-in. Rest assured, we are here to turn your experience around. When you have a moment... to talk, please connect with us at mgrhilltopatshavano@dayrise.com so we can gather additional details from you and involve our maintenance and pest control teams.
