The Preserve at Westover Hills Apartments

They have Bugs in the apartments , I was told this is normal to have bugs from outside inside your apartment here in Texas! Literally every time u walk around u just find a random bug just dead inside your house and they house is clean from top to bottom I mean looks brand new and still just have bugs popping up all over bathroom living room kitchen dinning room. & all they do is send exterminator out this is the second time a exterminator is coming out and we haven’t even lived here 4 months... smh. Will not renew lease here Read More

We had a situation about our billing with the apartments and when we wanted someone to happily explain the situation and how to resolved it they basically were rude about it and hung up on us. Without saying good bye or anything. This is including the manager here. Once our lease is up we are going to move out of here. First apartment we ever had and wasn’t a pleasant experience at all.

Maintenance is always prompt here!! I’ve had no problems living here??

We have been in this complex for over three years now. Great place to be! Maintenance has always done promptly and in professional manner.

First of all, thank you Apartments .com for helping me find and compare this place.

I am actually happy to pay my rent and happy to live here.

I'll start by saying I've had the WORST apartment experience before I moved here. So I was very afraid to be moving into another apartment.
But it has entirely blown me away.
The first face I met in the door was Shaunna, a lovely and kind lady who is really relatable and approachable. She made the process so easy and took care of it all. After moving in... , they responded to a few minor maintenance concerns promptly, and absolutely floored me by going so far as to follow up with ME about getting them scheduled. The wonderfully warm and loving ladies who manage operations in the office have been so extremely pleasant to be around, and always welcome my small daughter so warmly. She knows them by name, and loves to visit them.

I just visited the office today to address a possible security concern, and Shaunna made the time to listen as I recanted the experience, was engaged and genuinely concerned and invested in hearing me.

The neighbors have been approachable and friendly.
I was a little nervous about the open breed policy, but all neighbors have had their large dogs on leashes and will make strides to give my daughter and I walking distance, which is highly courteous and respectful, and the gesture does not go unnoticed. It is very appreciated.
We make sure to respect the space of the resident pets as well.

They've cut off the water only twice for repairs since I've been here, and it's never been for long. I've never found myself put out because of it. They diligently give the community notice, and then post a notice once it's back on. While writing this review, maintenance came by to do a quick check on all faucets and sinks, and they were SO sweet and respectful when I told them my toddler was napping.

All in all, I'm very happy here. I originally chose a lease not too long and not too short. I knew if I wasn't happy, I wouldn't want to be locked in too long. But if I made it too short, well... our last complex was known for jacking the prices way way up after the first lease term. (Our old apartments made their final price raise of $500/mo which lead to us abandoning the place.)
But now, knowing what I do...
I really wouldn't have minded a longer lease.

We are happy, and we have a home again. Read More