Lofts at 5 Points

The leasing office and property manager unreasonable and rude. On the day of move in I reported several things that were broken/ not functioning. Being that it was Saturday no one was in and the report did not get processed until Monday. To my surprise I was charged in full for all repairs and a "service call fee." Do not trust the property managers and leasing office.

Other than that the pictures on this website are very misleading.

Brand new, gorgeous apartments. The staff and facilities were not prepared for tenants but things have improved.
I can hear my neighbor across the hallway playing music from inside of my bathroom. When on the phone the person I am talking to can hear road noise from Washington Blvd, which is mostly kids cruising the drag on weekends.
I paid a $500 pet fee, $500 pet deposit and pet rent but had to put my kitty down within two weeks of living here and was told I MIGHT get the $500 deposit back... upon vacating. However, I stopped paying pet rent.
The ice maker was not working and was replaced but only made a few cubes in ten days, so I submit another ticket. Nothing was resolved but during replacement the bin was cracked.
The reason I am writing this review; I requested dishwasher maintenance, it smells awful. I was texted they would look at it. Then, on a work call when they called so I texted that the door was open. I was texted that if it (the smell) was caused by food buildup then I would be charged a $75 service fee. I asked why and apparently, if the tenant is considered responsible for maintenance issues, they will be charged a $75 service fee. I am not sure this is legal, it is not in the lease I signed but I will be just fine. Read More