Ellipse at Fairfax Corner Apartments

I love living at Ellipse at Fairfax Corner! The company cares about our community. I have lived here a little over a year and in that time, they have: painted the outside of all the buildings, resealed the parking lots and repainted the lines. The staff is friendly, professional and proficient. They have Amazon lockers here which is great for package safety. The location is very convenient for shopping, restaurants and grocery shopping. I highly recommend Ellipse at Fairfax Corner!

Great place to live closer to everything in the area.

Ellipse at Fairfax Corner apartment complex is a nice area to live on. It is safe and the community is at a good location for grocery shopping and close to 66 freeway.

My unit was not move-in ready until I was already moved in for a month, submitting repair requests myself. They didn’t even have a physical set of keys for me on my move-in date. I was told to wait while they got a new key cut on move-in day.

Issues:
Closet door was off the tracks, screen door was off the tracks, baseboards in kitchen weren’t finished (the kitchen was not going under any type of remodel so I’m unsure why this was the case), garbage disposal was inoperable, mailbox key didn’t... work, and most importantly the carpet was in terrible condition.

They did not replace the carpet in between tenants and it took a month for my carpet to be approved to be replaced. I had to wake up in the morning and return to a carpet that REEKED of animal urine. I wasn’t able to unpack completely since I was at the will of the leasing office as to when my carpet would be replaced.

After requesting a discounted rent for the following month, I was politely declined and not given a reason - even after stating I was uncomfortable to live in my own apartment.

They no-called, no-showed two days in a row - I never got a clear answer as to why no one showed up for the ENTIRE day.

I had to reach out to Fairfax County Consumer Affairs for a response and resolution (very helpful service offered to county residents free of charge).

The unit was NOWHERE near move-in ready when I was handed the keys. Prepare for a bumpy move-in experience if you decide to lease here… you’d be better off signing a lease elsewhere.
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I went to visit this property as a walk in and was told it was too late to view a unit, understandable. Called to schedule an appointment only for them to cancel it the next day. Made another appointment only for them to tell me it's cancelled with no explanation. I was really looking forward to viewing this property, I'm no longer interested due to the poor customer service. I can imagine what it's like for residents who may need immediate attention. NO THANK YOU!