Leesburg Apartments

Dear Anonymous,

We're very sorry to hear about your refrigerator. We do offer 24/7 maintenance emergency, but we are unable to contact you without any information. Please contact the Leasing Office at (703) 777-7600 or the 24/7 maintenance... emergency line at the same number and pressing 2 your earliest convenience so we can fix or replace your refrigerator.

Sincerely,
Your Staff at Leesburg Read More

Hello,

We regret any inability to maintain our standards of excellence and want to do everything in our power to ensure that your satisfied. Pest control regularly services our community, and we will speak to them about your concerns. Please... contact us so we can address your specific concerns. It’s very important to us to address the concerns of our residents promptly, and we take great pride in providing a great place to live. We would like to have a better understanding about your experience with the office personnel and the activities you observed in our common areas. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.

Thanks,

Management, Read More

Thank you for reaching out. We are very concerned about your review. What you've described does not live up to the high standards at which we manage a community. Have you contacted our Resident Hotline? If not, please call us at (866) 715-5400 and... someone will be glad to speak with you about these issues. Read More

Thank you for your kind review. We are so happy you enjoy calling The Fields of Leesburg home. We look forward to many more years with you.

We would like to genuinely respond to the individual points in your review; each being important to you and to us.

Due to the size of our community and how easily pests tend to move around and live in apartments communities; we take every... precaution to minimize any infestation by doing preventative maintenance. Unfortunately, in some cases, the preparation can be frustrating, however, we certainly are committed to making sure every opportunity to protect your belonging and home are taken. Additionally, if you are finding that this preparation is required each visit, we ask that you set up a time to meet with our property manager so that we can determine why that is necessary in your case. Extermination is something off left out at other communities by management companies. We are proud of our commitment to our community and residents and for providing this service.
Maintenance requests should never take that long, and in your case, we clearly failed in providing you with an outstanding product and exceptional customer service; two things we strive to do every time. For anything outstanding, please contact our management office, speaking only with the Property Manager so we can rectify any currently outstanding items. We will meet with our team to determine how we can do better in the future, and while we know we can’t get a “re-do” in your case, should you ever need us for maintenance work again, we hope your experience is significantly improved upon.
Security concerns are something that we don’t take lightly. Crime has no address, something that rings true across the country. We are sorry that your car had a wheel stolen; theft at that level is something that we can’t understand and that seems to happen in areas where many cars are parked; including shopping centers and event locations. We are, however, genuinely surprised by the statement from the police and will be reaching out to discuss the inappropriate and inaccurate nature of that statement. Stories and details change when told, and we have no knowledge of any such criminal act on or near our community. A number of our team members live on-site, or in the surrounding area, and are constantly our eyes and ears. We would also like to note that all residents are held to the same standards, including a criminal background check, before moving in a given access to common areas. We encourage all residents to contact us or the local authorities, when necessary, should you have any concerns.

To all above points, we would very much appreciate the opportunity to discuss; some urgency is necessary. We look forward to showing you that our team is committed to the Fields of Leesburg community and its residents, and that our community is a great place to call home. Thank You. Read More