5/10/24
Mostly good but word of caution…
I enjoyed living there for one year, but this is a word of caution. When I moved in, I notated to the leasing agent that there was a ding in my front door, and she assured me that I would not get charged for that. By the time I moved out, she was no longer with Metropolitan and ,subsequently, I was charged $250 for a small ding that the previous tenant had left. Also, although I left the apartment in better shape than I found it (it stunk when I moved in and took weeks of vacuuming, and... cleaning to get the smell out…) I was charged $255 for carpet cleaning . The carpets were in better shape when I moved out than when I moved in. Also, I let maintenance know, a month into living there (when they were in the unit changing filters…) that the vent to my bedroom was clearly not working (it was open but no air blew through so there was a 10° swing between the bedroom and the living area….). I asked this be looked at and repaired. They said someone would get back to me. They never did. I never heard back from anyone.
Mostly, I liked living there, the staff was friendly and the amenities were great but the items I’ve noted herein left a terrible taste in my mouth for the whole experience. Be cautious
Review from Apartments.com
Property Manager at Windsor Leesburg responded to this review
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed living in our community and appreciated our staff and amenities. However, we sincerely apologize for the issues you experienced during your move-out process and with... maintenance communication.
Your concerns about the charges for the door ding and carpet cleaning have been noted, and we will review our policies to ensure they are applied consistently and fairly. It’s also disappointing to hear that your maintenance request was not addressed promptly; we strive to provide timely responses and will work to improve in this area.
Your feedback is invaluable to us, and we hope to learn from it to enhance our residents' experiences. If you're open to it, we would appreciate the opportunity to discuss this further. Please feel free to reach out directly.
Thank you again for your input, and we wish you all the best in your future endeavors!
