TGM Sudley Crossing Apartments

really bad customer service. It took weeks and me following up multiple times to get any information but they had no issue double charging for application fees and demanding a $125 admin fee. I can only imagine how bad they would be if I got a lease based on my experiences.

Muy bien limpia propiedad y los empleados dan buen servicio especialmente Karla, Wayne, Cesar, Alfredo, Bobbie, Stacy, Maryame y Ahmed. Se los recomiendo

Please please please DO NOT MOVE HERE. No matter how good the deal is I promise it is not worth it. From the day our lease was signed and money was collected it has been a downhill experience. The staff is unhelpful with nasty attitudes and no customer service training. Maintenance request takes days for a response or just go unresolved if they don’t feel it is urgent enough. Our water heater stopped working a month into the lease and we had to fight to get a new one. Our AC kept working on and... off for several weeks. It would stop working and it would take them days to come look at it only for it to be a temporary fix and stop working a few days later. This was happening while I was 40 weeks pregnant and I had to bring my newborn home with no AC in our apartment. Even thought they knew all of this they still said it was not an emergency because it wasn’t hot enough outside. (Our apartment was 80 degrees I reiterate with a newborn) The walls are paper thin, I can hear conversations from the unit next to me and every move from the apartment above me, there is constant slamming running and jumping that go on until midnight and start at 5am I have asked for helped from the office with this to no avail. There is no security, I had my car broken into and I informed the office with hopes they had cameras but they do not and basically did not care. A week later my car was towed due to an expired inspection?? It had just expired a month prior and I was 1 month postpartum so I was unable to get it done right away. Regardless, there are cars with inspections far more expired than a month. The tow company is just as terrible as it was $230 to get my car out that had been there maybe a few hours. When I went to the office obviously upset about this and asked to see the policy that stated this, how they select which cars get towed, and why mine was selected out of the dozens that are also expired she told me “I needed to ask politely or she will not help me” and “talk to the hand” (I have this on video) I told her I will not be leaving until I get the copy of the policy she called the police… who then had her print the paper. I beg of you, take your money elsewhere. You will thank me later. Read More

I personally have loved calling TGM my home since 2018 or so.
The staff at the office are always friendly
Maintenance is also very helpful. First two years they completed my work orders the same day. Last year not so much but they're getting a lot better.
Property is very clean
24/7 gym, events and computer area are my favorite all year round
The big pool and carwash during spring and summer ??
I refer friends and family here every year

Insulation in these units is virtually nonexistent. Winter was painfully cold despite a thermostat having been set at 71° degrees. Nights were spent painfully shivering, because the unit would not retain heat. Summers were the complete opposite, being blazing hot. Never could I get ahead of the temperature. Be very aware that you should expect to pay approximately 4x what you would in electricity as a result.

The build quality, or lack there of, is made even more apparent by how paper thin the... ceilings and walls are. Everything can be heard. I cannot being to express how many intimate, and rather unwanted, conversations I was subjected to by the residents above my former unit. Every step, every pet exclamation, every television show, every song, every word spoken can be heard through the walls.

The appliances are absolute rubbish. The stacked washer and dryer a suitable for a toddler. Expect to spend the majority of your day solely doing laundry, as it will take that long to do a week’s worth for two people. Moving on to further inadequacies, the dish washer is virtually useless. I never, note not a single time, had a dry load of dishes at the end of a heated cycle. Enjoy drying everything by hand after it has already been “dried”. Lastly, there is the matter of the oven. To say it is painfully slow to heat to a mere 350° would be an unjust comment toward the concept of inefficiency. 30-40 minutes to heat an oven in the year of 2019 is beyond outlandish. There is no reasonable explanation for that.

Don’t expect maintenance requests to be done well, let alone at all. A resident should not have to call corporate in FL to get their mailbox door repaired for the not first, not second, not third, but fourth time. Additionally, that repair was begrudgingly made after the local leasing office made the blatantly false statement that the U.S.P.S. would be responsible for the repairs. As it turns out, the previously mentioned corporate phone call proved that quite wrong. The moral of all this is you will be lied to. You will be treated as an inconvenience. You are viewed as an annoyance to the leasing office.
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