8/21/21
good landscaping, good maintenance crew, and terrible management
We lived here for 2 years where over a year of that is during COVID. Our time in the beginning was great. The whole complex was beautiful. Landscaping was well kept. Maintenance was always there to fix things.
If you live in Phase 2 with an upper-level room, ventilation is very poor. The bathroom vent is on 24/7 since it's the only vent you have (excluding the laundry closet vent). You'll eventually get used to it but just know that beforehand. Another issue that comes from this is mildew... buildup especially during fall and winter.
Things started falling apart too. The sliding balcony door became a carry-and-slide door because the rails were no longer aligned. The front door became swollen from water damage.
Staff is so-so. I've had great experience with a staff named Heather and she took care of us until she left sometime after the end of our 1st year.
Managers rotate all the time. We've had 3 during our time there.
Assistant Manager is difficult to work with.
My first occasion with this person was when I went to the office to let them know that they haven't credited us our renewal lease bonus of $150. The addendum in our leasing agreement said it'll be given after the 1st month so sure enough, I come asking after the 1st month. She was rude and didn't even bother looking up from her computer. She repeated all the things that I've already said to another staff and I replied "Well, that's why I'm here. It hasn't come yet". She typed a few things in her computer and said "Done. There ya go. Have a good day." Neither an apology nor simple manners of looking at the person in the eye when talking...plain rude.
Second occasion with this same person was trying to get in touch with her after we left the apartment to ask about our last payment balance. Good luck with that. I called them 8,9,10 times in the last 2 weeks and emailed the assistant manager directly as to when's a good time to chat and nothing...I want to note that calling the office was never an issue as a resident where they answered almost all my calls during business hours even during the quarantine. Sure enough, no one answers after you leave.
To sum this all up, good landscaping, good maintenance crew, and terrible management.
Review from Apartments.com
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