1/1/25
Verified Renter
The trash situation here is the worst I have ever seen especially on Sundays. There are piles upon piles of trash every weekend and it smells terrible. On top of that I hate getting billed ~$20-25 a month in extra trash fees because people dump stuff there like couches. I don’t think it’s fair I have to pay $300/yr for other people’s actions. Given what we pay already it’s just adding more costs but makes sense given Modera is corporate owned and has no way of holding people accountable. Same... goes for dog poop all over the property. It’s an absolute mess everywhere you walk. I see about one person a day not pick up poop. Again goes back to not holding anyone accountable and accepting poor habits and lazy actions. Just sucks cause I end up suffering with extra costs and dealing with a dirty complex. I don’t let my kids go out in the grass or play areas anymore because of the dog poop everywhere. It’s sad but no one cares.
Review from Apartments.com
Property Manager at Modera Lacey responded to this review
We're truly sorry to hear about your concerns regarding the cleanliness of our community. We understand how frustrating it can be to deal with these issues and we want to assure you that we take your feedback seriously. Our team is committed to... maintaining a clean and pleasant environment for all our residents. We encourage you to reach out to us directly at (360) 506-5050 or moderalacey@millcreekplaces.com so we can discuss your concerns in more detail and work towards improving your experience at home. Thank you for bringing this to our attention.
Best,
Bill Clemens, Community Manager