4/18/25
Beautiful Property
Living at Arlo Apartments has truly been a fantastic experience—and that’s 100% due to the incredible onsite team, especially Trey Ascencio, the Community Manager. Trey is the definition of professionalism, grace, and genuine kindness. One morning, I witnessed a resident loudly berating him over utilities and EV parking. It was completely uncalled for, yet Trey remained calm, respectful, and patiently explained the situation. As the resident stormed off, he turned to me with a warm smile and... said, “Good morning! How are you?” I was blown away. That level of grace under pressure is rare.
Trey genuinely cares about this community. He’s always smiling, greeting residents by name, and making this place feel like home. Reece and Aprilynn are also amazing—friendly, responsive, and quick to help whenever I reach out. And let’s talk about the maintenance team: John and Dante are absolute rockstars. Work orders are completed fast, and John even takes the time to explain what he’s doing, whether it’s replacing a filter or fixing a garbage disposal. That level of service doesn’t go unnoticed.
The amenities are beautiful and always spotless, thanks to the hardworking maintenance and cleaning crew. You can tell that this team takes pride in what they do.
If I had to list one downside, it’s not the building—it’s a small handful of residents who seem determined to complain about every little thing in the WhatsApp group. They’re often negative, combative, and resistant to the positive changes happening at the property. It’s frustrating to see, especially when the onsite team is constantly going above and beyond.
In a world where it’s so easy to complain, I just want to say: this team deserves every ounce of recognition. Arlo Apartments is a great place to live because of the people who work so hard to make it that way.
Review from Apartments.com
Property Manager at Arlo responded to this review
Wow — thank you so much for this incredibly thoughtful and uplifting review. Your kind words truly mean the world to our entire team. Trey, Reece, Aprilynn, John, and Dante all take immense pride in creating a community where residents feel seen,... supported, and truly at home, and it’s heartwarming to hear that their efforts have made such a positive impact.
Moments like the one you shared are a powerful reminder of why we do what we do. Maintaining grace under pressure, delivering excellent service, and showing up for our residents each day is our commitment — and your recognition of that is both encouraging and deeply appreciated.
We’re also grateful you called out the behind-the-scenes heroes who keep our amenities clean and everything running smoothly. It really takes a village, and your feedback reminds us that our hard work is noticed.
Thank you again for taking the time to share your experience — it fuels us to keep raising the bar. We’re so lucky to have you as part of the Arlo community.
— The Arlo Team