New Fountains Apartments

Been living at this property for a year and a half now and have nothing but good things to say! From the welcoming staff in the office to the helpful and efficient maintenance crew, living here has been a pleasant experience all around. Management, along with everyone in the office, are always more than happy to assist with any issue and provide adequate information/resources. Overall I have felt valued and part of a welcoming community.

We have lived here for 3 years and find the apartment complex generally quiet with beautiful grounds. The maintenance team is quick to respond and repaired everything to our satisfaction. The management has also answered our questions in a timely way and is trying to help develop a sense of community with monthly prizes, a nice small dog park, and two well-maintained pools.

We got caught in a bait and switch. We went in for a showing and got shown a really good looking apartment and were told the one that was available is the exact same layout. We filled out the paperwork and suddenly, oh the apartment isn't available anymore, Ha Ha, you have to pick from these other 2 now. Because we needed to move quickly we just said whatever and moved into the other apartment that was available. Biggest mistake of my life. The first night i knew i messed up. None of the windows... are well insulated so the apartment was ice cold. Turn up the thermostat you say? What thermostat, the apartment manager gets to decide when they get turned on, we dont even get a thermostat in our apartment. The longer we stayed the more we found wrong with the apartment. The shower water will go from warm to burning hot randomly, our front door knob likes to fall out from time to time, and our toilet needs to be "reset" 2-3 times a day. And maintenance? I don't know if its just the apartment's policy to be cheap so the maintenance people just follow but their motto is never replace anything. Our doorknob was falling out and all they did, was put it back in, and then a few days later it started falling back off. Key doesn't work? "Oh just jiggle it a few times" they say.
Avoid this place. Its not worth the headache. Read More

Love this place! Marissa is so helpful and helped me with everything I needed and made it very easy.

My husband and I have pretty high standards and were staying here for 6-8 months while we searched for a home to buy...we're excited to get out of here.
Pros: Safe: it's definitely a low income area and some of our neighbors creeped me out but we generally felt safe. Great storage: the closets and pantry are pretty huge which was really nice for a two bedroom apartment. Nice staff: the staff are relatively helpful. We needed our tub unclogged the day we moved in, which they were fast to fix.... Laundry downstairs: the machines were generally functional and no one stole my clothes. Pet friendly: we required a place that was cat friendly. Rental price point was appropriate considering the amount of space in the apartment but building being exceedingly dated.

Cons:
Generally grimy: Although I do consider this place 'clean' it just has a gross feeling. The cabinets in the kitchen have sticky areas where something was spilled sometime in the past and the wood just looks like...it's been through years of being coated with filth. The bathroom was pretty gross when we moved in..like the staff kind of spot-cleaned it. The indoor hallways have ancient carpet which is rarely vacuumed and the walls have similar layers of grime that occasionally get painted over. There were also frequent cockroaches in the kitchen despite us leaving no food out.
Heat: You can't turn it off - it automatically comes on if the sensor believes that the apartment is too cold.
The smell of pot all the time: Our downstairs neighbors and neighbors down the hall were terrible potheads. We live a clean and healthy life and are not fans. The smell is disgusting and comes up through the floors and under the door. The staff won't do anything about it despite clear rules in the rental contract about smoking anything indoors. If you're similarly a huge waste of space in this life and want to smoke pot all day, you'll get away with it here.
Thin walls: You can hear your neighbors arguing, coughing, throwing open the metal closet doors, holding a party for 15 screaming children...anything really.
Tiny kitchen: The kitchen is truly a tiny little hallway with old cabinets, old counters, and almost no counter space.
Carpet in the bathroom? Yep...the carpet extends into the bathroom which is just weird and disgusting. The small area of tile in the bathroom by the tub is uneven with grout across the surface in odd areas. Obviously done by someone without access to basic youtube videos on laying tile. Read More