6/28/19
Poor management
I have lived in the complex for almost a year now, the person that lived in the apartment I’m in was a heavy smoker and smoked in the apartment, so bad the complex had to “completely redo” the apartment before I could move in. They put in new flooring, which was put it poorly, and all walls had to be painted. After moving in we noticed a foul smell in the apartment and report it to management. They did not take us seriously and just made excuses. In time, after the apartment had time for the... moisture from the environment to get in the nicotine started sweeping through the new paint. That’s s right, they didn’t properly clean t and treat the walls before repainting. All this is on top of my fiancée trying to go onto the portal and pay our rent only for me to find out when I was able to get into the office before they closed, the apartment manager never finished processing her application!! In the year, or just shy of a year, that I have been here, the majority of residents in the building my apartment is in have moved out as I will be doing SOON!!!!
Review from Apartments.com
11 People Found This Helpful
Property Manager at Cold Spring Villas responded to this review
Dear tenant,
My sincere apologies regarding your issues here at Cold Spring Villas after being here almost 1 year.
I would be more than happy to meet with you in person to further discuss resolutions. My office hours are Monday-Friday 9-5....
Sincerely,
Kim Hoertsch
Property Manager