10/7/21
Leaky Roofs and Poor Response Times
The roof constantly leaks above our pantry and closet. You have to constantly take out the food from the pantry and your clothes out of the closet so they do not get wet. Management only temporarily fixes the problems. They are also very delayed in responding to maintenance requests. You usually have to put in two to three requests and it takes about two months for your request to be completed.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Goodall-Brown Lofts responded to this review
While we appreciate your review, we're sorry to learn you've experienced multiple issues of water intrusion. We've recently reorganized our team and are busy ensuring the needs of our residents receive proper attention. Fully resolving any concern... presented to us is always our goal, but occasionally, we may need to revisit our solutions. We apologize for any undue frustration this may cause. We value providing swift maintenance service, but COVID-19 and interruptions in the supply chain of materials have impacted our typical response speed. Our new manager would like to discuss the problems you've encountered and work to provide you with a better experience. Please reach out to us at your convenience so we may quickly work to improve your lifestyle.