11/20/25
Terrible Communication and Zero Accountability
It has been several months since moving out, and we still haven’t received our security deposit or even a basic update. We’ve reached out repeatedly, and every message has been ignored. The lack of communication is shocking — it shouldn’t be this difficult to get a simple response from management.
This experience has been extremely frustrating. Timely communication and basic follow-through should be the minimum standard for any property management team, yet neither has been shown here.... Potential renters should be aware of how difficult it can be to get any accountability after move-out.
This situation has dragged on far longer than it should, and it reflects very poorly on how this place is managed.
Review from Apartments.com
Property Manager at Paseo on University responded to this review
Hi User,
Thank you for your feedback. We take the processing of security deposits with the utmost seriousness.
We have a strict protocol: all deposit refunds are issued per the lease agreement and state law. Once a check is placed in the US Mail... system, its delivery timeline is unfortunately outside of our control.
If you believe your check was lost in the mail, we have a clear and immediate solution for you. Please contact our office directly so we can verify your tenancy. Upon confirmation, we can instantly provide you with the specific mailing date of your check and, if necessary, we will gladly initiate a trace and reissue the payment.
We are here to resolve this for you promptly.
