Paseo on University Apartamentos

The new management team is amazing! Penny, Tania, Scott, Anastasia, Tanishe, and Ariana are great! Jerry takes care of all maintenance issues quick and efficiently! Thank you for the great move in and awesome customer service!

I moved out of this complex months ago and was charged $700 for move-out costs with no explanation. I have called and emailed several times over the last few months to ask why and for an itemized bill, but never received a response. I eventually had to contact Avenue 5, their owner, directly. Their billing department sent me photos taken after I moved out. The images show a trashed and dirty apartment, which I did not do. I left the apartment completely spotless with no trash, but they are... basically framing me claiming I left blankets, pillows, shampoo bottles, and trash. It's absolutely insane that they have to do this just to get a couple hundred dollars. Please do not rent here, I never had a pleasant time in the year I lived here. They have a very strict parking system and charge you for guest parking even. Their staff is not friendly - I once got kicked out from using the amenities because they did not believe I was a resident. It's more worth it to spend a little extra to live in a better quality complex than this one. Lee mas

Paseo is an excellent community with exceptional maintenance services. Our apartment exceeded our expectations when we initially moved in. With proper upkeep, we haven't encountered any issues with roaches.

The property is well maintained and clean! The environment here feels very safe!
The proximity to the university and general stores around is a bonus, especially for students.

Faced no issues while moving in and very much satisfied with the apartment!

Where do I start?

I will say the apartment itself is not terrible; it is what you would expect from a 'budget' college apartment: drawers that don't work, scratched floors, outlet covers that have been painted over so many times it is impossible to find the screws, screw holes that have been painted over, you get the point.

This is not my issue with the apartment however. My main issues came down to the entire complex being infested with roaches (pest control is "included" in rent, but it is... impossible for them to actually service your apartment outside of the twice a year since maintenance requests are seemingly ignored.) When appliances stopped working, people would come to check out said appliance from a maintenance request, but would never fix it. There would be constant water and hot water outages for days on end.

They also changed the rent portal halfway through the year which no longer allowed for me and my roommate to split rent, and had to pay via a check every month. (Not a big deal just a minor inconvenience that I think displays their hands off management approach)

I probably would have not written this review after moving out except for the fact that 1 month after I have not received my security deposit. Furthermore, I was informed that the room has not even been inspected (even after calling previously and being told it would be inspected that day) and that the check for the deposit cannot be cut for another 3-8 weeks. Lee mas