Broadstone Archive Apartments

Good location. close to nice parks, shopping centers, freeway, etc. but still quiet neighborhood.

The staff was extremely friendly and helpful! Shoutout Wyatt for making our touring and leasing process easy and stress-free :)

I have been very happy with the staff professionalism my only issue it has been maintenance service has taken too long to complete some of my service requests.

I am very pleased with the courteousness and proficiency of Broadstone maintenance staff. This professional service makes living in our community pleasant and satisfying.

I wasn't able to view the desired unit due to its occupancy, so I was shown the model unit instead. The leasing manager had assured me that my unit would mirror the model's color scheme, which was particularly significant due to lighting concerns in the complex. However, upon moving in, I discovered a different, darker color scheme, contrary to what was promised. Additionally, the leasing manager failed to disclose that the apartment building is situated beneath a flight path to John Wayne... Airport, resulting in unexpected noise, especially for units facing the pool.

Furthermore, the unit was unclean on move-in day, which was highly disappointing. The leasing staff's handling of the situation was unsatisfactory as well. I had to wait for two hours for them to clean the apartment, with the mover on standby for the same duration, resulting in additional costs. One staff member even suggested I look elsewhere and offered to refund my cashier's check, which was unprofessional and added to the frustration. Waiting until the following day to speak with the leasing manager compounded the inconvenience.

Additionally, it's worth mentioning that the qualification process for the apartment was very stringent, yet the standards they demand of tenants are not reflected in the condition of the unit upon move-in. Despite the rigorous screening process, the apartment fell short of expectations.

Initially, the leasing manager promised to address the issues by finding another apartment, adjusting the lease terms, or negotiating a discount. However, upon follow-up, the only resolution offered was a $500 rent coupon towards the following month's rent. Read More