Monticello Apartment Homes

AVOID AVOID AVOID! Read all of the reviews before you sign the lease. If I could give this place 0 stars, I would. I’ve lived in bay area for many years at different communities, but nothing comes close to the top-tier level of incompetence and disregard shown by the management here—easily the worst you’ll find in the Bay Area. Save yourself the headache – and your belongings – and look elsewhere.

Living here has been a nightmare from day one. We trusted the so-called “secured” bike room to... protect our $4,000 bikes. Big mistake. They were stolen, and management couldn't care less. For a facility that touts security, this place does a terrible job at actually being secure.The cherry on top is the incredibly rude management—specifically, the MANAGER. They’ll be friendly when it’s time to sign lease, but don’t expect anything beyond that. They are extremely rude to residents.Otherwise, they treat residents like nuisances(All the negative reviews about the management are true, please please do read them) . If you do get any attention from them, it’s to hassle you with constant interference in your private property – and the rules are never enforced consistently. They have zero respect for tenants’ personal space or privacy.You’d think following the rules would protect you, but no. Even with all the necessary permits in place and parked in the correct spot, your car gets towed multiple times. We’ve wasted so much time and money dealing with towing companies because of the management’s neglect and they don't even care. Please AVOID this community by all means Read More

so disgusting! my new car is towed away in my own parking slot and i paid $395 for this, just because the plate number is my temp plate when i bought the car and move into the apartment.The parking slot number is right and the valid date is right, and you said it is not my car? You disppointed me so much!!!!!!Never ever live here!!!

The worse Residence Service ever. Nobody was available yesterday to help me with a mouse at my unit, and literally the manager said "catch the mouse is a favor, I am sorry for you". I created a pest control service request as oriented and SO FAR nobody showed up. At this place, expect a lot of rules and none rights. Too pricing for what is offered.

I'm absolutely disappointed with the management at Monticello II Apartment Homes. Despite having a valid parking reservation, my car was wrongfully towed just two days after my lease began. The excuse was the absence of a permit sticker, but the leasing office utterly failed to communicate this requirement or provide adequate notice.

While I was away on a business trip, my car was towed, and I only found out upon my return. I was forced to pay exorbitant fees to retrieve my vehicle. The leasing... office's irresponsibility and sheer arrogance are astounding. They intentionally gave the towing company 24/7 access to conduct predatory towing without notice, exploiting residents.

This whole ordeal has caused me immense financial and emotional distress. The management at Monticello II is not only incompetent but also completely dismissive of their residents' rights and concerns. I strongly advise potential residents to avoid this place due to their blatant disregard for tenant welfare and utter lack of professionalism.
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The place is new and the inside is nice but that is where the positives end.

The fire alarm goes off regularly. At least once a month at some random time, that is usually early in the morning when you are sleeping, the fire alarm will go off for ~10 minutes then stop because there was no fire. When there actually is a fire no one will leave the building because of how many false alarms there are.

Property management is pretty unhelpful/rude. I had a package go missing and their only response... was that "it was some other company that handles the packages". Even though I know they have access to the package lockers since they opened it up for me previously. This was infuriating because the shipping tracker was marked as "signed for" which is what happens when the delivery person supposedly puts the package in the lockers. Even though I told property management that this was delivered they offered zero help other than to contact the shipper (who couldn't do anything because the package was "signed for"). I asked if they could check the locker again and they wouldn't.

On top of that lost package, I had a package that was delivered but I couldn't get it for a few days. They sent it back to the shipper without even trying to contact me to see why I couldn't pick it up. Why do they think this is ok?

Move out was just as horrible as the rest of my time there. Somehow I was on the hook for an expensive cleaning of my apartment even though I had cleaned everything myself before leaving and there were no damages. What is the point of a security deposit if they just come up with a fake reason to keep it when you leave?

Bottom line, do not rent from here unless you want to regret your decision. Read More