The Madison Apartments at Canyons

I have been a resident for two years now we have been through every bit of construction/flooding issues here.
As well as every new management change that’s happened. With the new management they changed parking regulations and we were told we would be grandfathered in and not have to pay the fee for parking. Today I woke up for work and my car was gone. They towed my car THIS a.m and are charging me $400 to get it back! I called the towing company and they said to ask the leasing manager to call... them to get a leniency off since I LIVE HERE and my car is legally allowed to be on this property (never had any issues with my car with prior management) and they wouldn’t even call to do that for us. I had to drive all the way to downtown denver to retrieve my car!

Also NEVER let maintenance in your home while you’re not there they used my kitchen pot to unclog my drain! I have camera footage of this as well! I called and complained to the office they didn’t do anything and tried to say they used it for hot water which is not true. They used it to unclog my sink! Absolutely disgusting and then proceeded to wash my pan and put it back on the counter LOL. Either way they shouldn’t be touching anything in my home. EVER.
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With Bryten Management taking over, we had hoped things would become better, however we are continuously more and more disappointed. The amenities were the most important thing for us, specifically the pool and hot tub as we have a kid, but the pool has been freezing all throughout autumn, winter and now into spring as they keep the temperature at the bare minimum. Everyone complains at the pool whenever we speak to them and kids leave the pool shivering. The hot tub on the other hand hasn't... been the working for around 2 months now and all management says is to "keep an eye out for updates".

In our 8 months of living here, we've also noticed that the finishes in the apartment are very cheap and overall badly constructed. The fake hardwood floors are starting to lift, the kitchen countertops don't have a finish so they stain very easily, the cabinet vinyl wrap is lifting and bubbling, residents misuse the outdoor garbage bins... I could go on.

I've brought up the issue of pool temperature and garbage bins multiple times to different staff, but it is either ignored or they never follow through with their promises.

The apartments have great potential and we have liked the location, however management needs to be better. They seem to only care about filling the apartments, and once you're in... you're history :) Read More

This complex needs to vacate its tenants immediately. It was not and is still not ready to occupy. The Construction is not complete in an adequate and in several cases safe way at all. Telling a new tenant their building is not done being built 24hrs before their move in is absurd. How it is handled is even worse. Holding our money after vacating your temporary apartment because the true apartment is still not ready and this building flooded, mold evident, and settling issues that have... balconies falling off the building. This management group did nothing when mold was reported. Damaged personal items and more moving costs and no responses. Do not move here and if you do live here, move out now! Reporting the management group to better business bureau now. Do not buy in to their responses to these other reviews either. Unbelievable that one response says it’s the first they have heard of the complaint. The management group held a meeting for a all tenants and it was as hostile as a meeting could ever get. Attorneys present.
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How hard is it to patronize a business? We toured the Madison at Canyons and were ready to sign a lease. The leasing office gave us the run-around for over 2 weeks - hanging up the phone, unprofessional attitude, etc. We were told we were on the 'priority list' but nobody ever followed up with us. In less than a few days, we were able to tour, apply, and be approved for another new apartment complex in the area. Customer service goes a long way, and this place does not have it.

We are building a house in Canyons and needed a place to live until our home is done. We were welcomed on a tour with our 2 young children and are impressed with the amenities and looking forward to moving in. Truly high end!