2/12/24
Truly awful property and people
I lived here for over 3 years, and the people in the front office progressively get worse. Just very bitter humans. The property is not well maintained. Either the garage is broken, or the elevator is broken. For months on end. There are also soft spots in the hallway marked with red tape that no one has ever fixed. It’s a shame, because the location is great.
Review from Apartments.com
4 People Found This Helpful
Property Manager at City House Apartments responded to this review
Hi there,
I would like to take some time to address the misleading information in your review. I am not sure if you are aware, but I did speak with the other lease holder on your home last week in an effort to gather details about your experience.... While I can't speak to your interactions with the previous staff here, I did share with him that our new team is focused on customer and resident service and that I would have loved for you and him to experience the changes we are making at the community. As far as the elevators and garage doors go, mechanical things do break down from time to time. Because nobody on our team is certified to work on this type of equipment, we do have to call outside suppliers when repairs are needed. Our team is happy to work in tandem with them when they arrive a day or two after they are dispatched to get things up and running again ASAP; they do not stay broken for months on end.
We certainly want all of our residents to be happy living with us and are always open to feedback. If there are any other details you feel are important for me to know, please feel free to call me at 720.460.9500.
Sincerely,
- Wes M., Community Manager