City House Apartments

Hi there,

I would like to take some time to address the misleading information in your review. I am not sure if you are aware, but I did speak with the other lease holder on your home last week in an effort to gather details about your experience.... While I can't speak to your interactions with the previous staff here, I did share with him that our new team is focused on customer and resident service and that I would have loved for you and him to experience the changes we are making at the community. As far as the elevators and garage doors go, mechanical things do break down from time to time. Because nobody on our team is certified to work on this type of equipment, we do have to call outside suppliers when repairs are needed. Our team is happy to work in tandem with them when they arrive a day or two after they are dispatched to get things up and running again ASAP; they do not stay broken for months on end.

We certainly want all of our residents to be happy living with us and are always open to feedback. If there are any other details you feel are important for me to know, please feel free to call me at 720.460.9500.

Sincerely,

- Wes M., Community Manager Lee mas

Thanks for the great review! We do have some projects coming up to improve our common areas. Thank you again for your feedback and we look forward to welcoming you back soon!

Thank you for taking the time to share your feedback. We are committed to providing each and every resident with a positive experience and have several projects planned to improve our common areas. However, it does seem that we failed to meet your... expectations. We hope you’ll reach out to us at 720-460-9500 / pm.cityhouse@avenue5apt.com also that we may listen to any suggestions and recommendations you wish to share. Lee mas

Hello,

Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to the Property Manager so we can rectify this issue. We are happy to provide you... with direct contact information for our onsite Denver Police Officer and Courtesy Patrol.

Thank you!
City House Team Lee mas

We sincerely regret that your experience has been less than perfect. We care deeply about our residents and want to provide the most comfortable experience possible. As for the hallways, we are working diligently with our carpet cleaners to make sure... that the carpets are cleaned on schedule each month. As for the garage, we were finally able to get the garage doors operational as of yesterday. Unfortunately, we were at the mercy of the supply chain back up. We want to let you know that we continue to make efforts in regards to security measures. We recently installed our camera system which is monitored live as well as certain other measures that we are implementing. Please feel free to reach out to the office with any concerns so that we may be able to try and resolve any issue or concern you may have. Lee mas