4/22/23
Largely unresponsive about maintenance
I've had a maintenance issue for six months, and it remains unresolved. What has been done is several holes cut out of the drywall, exposing the negative space of the building.
There are two parking gates. One is broken and locked up. The other is broken and locked down. The one that's locked down has been that way for four months.
Elevators are out constantly. It feels like one isn't working in any given week. And they are spaced out, so if the one by you isn't working it's a hassle to use... the other ones because the layout of the parking is such that nowhere is a straight shot to anywhere else. You end up using a different elevator, then circling halfway around the building and walking up or down a ramp or stairs to reach your car.
When I moved in nine months ago I was told the clubhouse would have TVs for residents to use. But last I checked the TVs aren't hooked up to a feed of any kind. What can residents do with a TV that doesn't have anything on it?!
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Vue West responded to this review
Hello, I’m very sorry to hear that your experience has not been good, and we sincerely appreciate you bringing these issues to our attention. As new managers of the community, valuable feedback, such as yours, always helps us improve our service... going forward and helps us identify areas of the community that need immediate attention. I would love to discuss this information further with you so that we can craft a game plan to resolve these concerns. Please contact me directly when you get a chance. You can reach me at JKincaid@elevatetovuewest.com or via phone at (303) 477-0772. I look forward to hearing from you. Sincerely, Jillian Kincaid, Community Manager.
