4/26/24
Very disappointed
I received an email the day after I applied with a conditional approval. (I’m self employed and COVID was not kind to me) I was prepared to pay the additional deposit and was very aware it was a possibility. I called as soon as I received the email and was told by the leasing agents they did not receive the information yet. Over a week later, I am FINALLY notified by the leasing agent it was a go. The next afternoon she said she did not receive my full proof of income, I sent it over. Then while... it was being sent another email arrived stating that I was denied. Over a week wasted. Now the past week I was crashing at a friend’s house and needed to be out days ago and I was waiting on them to let me know. Now I am officially homeless. I would have rather they just declined me rather than keep me hanging. At least then I could have been finding another place.
It’s a shame, I was very excited about the place. If you have time to be jacked around, great place to try.
Review from Apartments.com
2 People Found This Helpful
Property Manager at The Lofts at Highlands responded to this review
Hi there. We sincerely apologize for the inconveniences you experienced during the process of your application. This is not the service we strive to provide, and we will use your feedback as an opportunity to improve. Please reach out to our office... at your earliest convenience, so we can work to make things right.
