Ballpark Apartments @ Town Madison

Nice enough apartment in a great location. Numerous drawbacks. Routinely smelt of marijuana. Paid for “valet” trash that was often not picked up. Management is downright unresponsive at times - not answering phone calls or responding to messages via their Resident Portal. Arbitrary move out charges. Was once falsely accused of having a pet in my residence. Convinced they had to have mistaken my Roomba for a cat.

I only lasted a year there and I’m not sure how it has so many good reviews. There was no maintenance, cleaning or landscaping of the common areas in a year. The people that live there throw trash everywhere and let their pets pee anywhere. It’s almost impossible to get them to answer the phone and they don’t reply to half of the emails or messages you send.

f I could have rated a 0 star I would. I moved here in 2020 and loved it, I was proud to live here. The original management company was great the Onsite Manager was amazing and kept the complex clean and well maintained. That changed immediately when the management company changed. It is now filthy, stairwells, carpet, trash compactor are all disgusting. I am embarrassed to have family and friends visit. I emailed my complaints to the manager on multiple occasions and they can’t be bothered to... respond to me however they were real quick to raise my rent by $200.00. I declined of course and I am happy to be leaving along with most of the tenants. I suggest looking elsewhere. Lee mas

When I first moved into this supposedly 5 star apartment community, there was numerous things wrong and I was never credited in return to accommodate for these troubles. The first thing was my hot and cold water was reversed, which required them to cut the sheetrock in my bedroom and correct the lines. Which caused a huge mess, within my first month of moving in. Next, was every single lock in the apartment was reversed and it took them over three months to correctly fix this issue. Than within... the first three months of living in the apartment; the ceiling fan in my bedroom stopped working and my sink formed a serious leak, that eventually caused black mold. As you can tell the list goes on and on, when this property is supposedly suppose to be a 5 star apartment facility. At the end of my lease, when it cam move out time and exit fees they nickeled and dimed me for so many minor things. As in; toilet paper left on the roller, pens left in the closet, several minor wall scratches, and etc.... I would strongly encourage anyone that is looking for an apartment in the Madison, AL to avoid this property at all cost, because Normal living conditions where you have basic wall marks should be normal use and not chargeable items. These same wall marks were there when moving in. Yes the apartment looked nice, I had the issues noted but I’m leaving it in mainly the same condition I found it when moving in. I’ve done zero damage to this apartment that isn’t covered in the lease agreement. Lee mas

When I first moved into this supposedly 5 star apartment community, there was numerous things wrong and I was never credited in return to accommodate for these troubles. The first thing was my hot and cold water was reversed, which required them to cut the sheetrock in my bedroom and correct the lines. Which caused a huge mess, within my first month of moving in. Next, was every single lock in the apartment was reversed and it took them over three months to correctly fix this issue. Than within... the first three months of living in the apartment; the ceiling fan in my bedroom stopped working and my sink formed a serious leak, that eventually caused black mold. As you can tell the list goes on and on, when this property is supposedly suppose to be a 5 star apartment facility. At the end of my lease, when it cam move out time and exit fees they nickeled and dimed me for so many minor things. As in; toilet paper left on the roller, pens left in the closet, several minor wall scratches, and etc.... I would strongly encourage anyone that is looking for an apartment in the Madison, AL to avoid this property at all cost, because Normal living conditions where you have basic wall marks should be normal use and not chargeable items. These same wall marks were there when moving in. Yes the apartment looked nice, I had the issues noted but I’m leaving it in mainly the same condition I found it when moving in. I’ve done zero damage to this apartment that isn’t covered in the lease agreement. Lee mas