31/5/24
Lots of Issues
Left this place with a lot of complaints:
*back deck was in awful shape and dangerous to walk on
*maintenance staff was slow to respond to work orders and didn't seem very well informed
*AC unit repeatedly froze up and stopped working
*office staff is very hard to get in contact with and were frequently gone during advertised business hours
*exercise room was rarely cleaned and one of the machines was out of commission for a few months without even a sign
*many apartments face a warehouse with... bright lights on all night which made sleep difficult
The apartment itself was clean, at least. No mold, no leaks, no bug problems.
Reseña de Apartments.com
Administrador de la propiedad en Magnolia Pointe at Madison respondió a esta revisión
We appreciate your feedback and are sorry to hear about the issues you experienced during your stay. We strive to maintain our property and amenities to the highest standards, and it's clear we fell short in your case. Your comments regarding the... maintenance staff, AC unit, office availability, and exercise room have been noted. Please reach out to our office to discuss with our Property Manager, where these issues can be addressed and corrected. We're glad to hear that the cleanliness of the apartment met your expectations. Thank you for bringing these matters to our attention.